Onsite IT Support Technician — Endpoint & Asset Management

Indiana University; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account

Tuition subsidy

Paid holidays

Job summary

Indiana University Indianapolis Campus is seeking an Intermediate IT User Support professional to deliver mid-level technical help for hardware and software, assisting faculty, staff, and students onsite. You will manage deliveries, inventory, imaging, and deployment readiness to ensure reliable, secure university equipment.

The role emphasizes strong communication, service orientation, and continuous improvement in a collaborative IT environment supporting teaching and research activities.

Qualifications

• Required: High school diploma or equivalent.
• Preferred: Associate's degree.
• Two years of computer support or related experience.
• COMPTIA A+ certification preferred on hire date.

Responsibilities

• Provides mid-level technical support to faculty, staff, and students.
• Resolves mid and low-level problems or escalates as needed.
• Maintains inventory and documents calls and statuses.
• Communicates order status and deployment timelines to IT teams.

Skills

Proficient communication

Customer service

Problem-solving

Time management

Windows & Mac

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Windows OS

Mac OS

Microsoft Office

Job description

Indiana University Indianapolis Campus is seeking an Intermediate IT User Support professional to deliver mid-level technical help for hardware and software, assisting faculty, staff, and students onsite. You will manage deliveries, inventory, imaging, and deployment readiness to ensure reliable, secure university equipment.

The role emphasizes strong communication, service orientation, and continuous improvement in a collaborative IT environment supporting teaching and research activities.