Campus IT User Support Technician – Help Desk

Indiana University Indianapolis; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Comprehensive medical and dental保险

Tuition subsidy for IU courses

Generous paid time off

10 paid holidays + winter break

Job summary

Indiana University Indianapolis is seeking an onsite IT support professional for Endpoint Lifecycle. The role focuses on mid-level technical support, inventory management, and deployment readiness for university-owned computers used by faculty and staff.

You will work in a collaborative, service-focused team, handling hardware/software issues, coordinating with IT support, and maintaining clear documentation and procedures. This is an in-person position at the IU Indianapolis campus.

Qualifications

• High school diploma or equivalent required.
• 2 years of computer support or related experience.
• COMPTIA A+ certification preferred.

Responsibilities

• Provide mid-level technical support to faculty, staff, and students.
• Interpret problems and provide hardware/software support following established protocols.
• Share resources and training materials to assist users and update documentation as needed.
• Stay up-to-date with IU services and follow-up with clients until resolution.
• Document and track calls and communicate status to users.

Skills

Communication

Professionalism

Time management

Quality focus

Adaptability

Reliability

Customer service

Windows basics

Mac basics

Office suite

Troubleshooting

Education

High school diploma

Associate's degree preferred

Tools

Windows OS

Mac OS

Job description

Indiana University Indianapolis is seeking an onsite IT support professional for Endpoint Lifecycle. The role focuses on mid-level technical support, inventory management, and deployment readiness for university-owned computers used by faculty and staff.

You will work in a collaborative, service-focused team, handling hardware/software issues, coordinating with IT support, and maintaining clear documentation and procedures. This is an in-person position at the IU Indianapolis campus.