Onsite IT Support Technician — End-User & Desk-side Expert

TechDigital Group; Madison (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Onsite Support Technician to deliver exceptional end-user support. In this role, you will be responsible for installing and configuring hardware, troubleshooting technical issues, and ensuring a seamless user experience. Your expertise will help identify and resolve potential problems, manage support tickets, and collaborate with vendors and internal teams. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact user satisfaction and operational efficiency. If you have a passion for technology and customer service, this role is perfect for you.

Qualifications

• 1-3 years of technical experience in end-user support.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Provide customer-facing end-user support and technical assistance.
• Install and configure desktops, laptops, and mobile devices.
• Manage ticket queue and coordinate with vendors for support.

Skills

Customer Service

Technical Support

Desktop Support

Hardware Installation

Software Configuration

Problem Solving

Education

High School Diploma

Associate Degree in IT

Tools

Ticketing Systems

Remote Support Software

Job description

An established industry player is seeking an Onsite Support Technician to deliver exceptional end-user support. In this role, you will be responsible for installing and configuring hardware, troubleshooting technical issues, and ensuring a seamless user experience. Your expertise will help identify and resolve potential problems, manage support tickets, and collaborate with vendors and internal teams. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact user satisfaction and operational efficiency. If you have a passion for technology and customer service, this role is perfect for you.