IT Support Technician

Appvion; Wisconsin; On-site; USD 48,000 - 64,000; Full time

Job summary

Appvion is seeking a dependable IT team resource focused on day-to-day end-user support across our worldwide IT infrastructure. You will learn our business processes and work to resolve computer and system concerns with strong technical and communication skills. Occasional travel to remote sites may be required.

The role emphasizes incident handling, equipment deployment, account administration, and documentation in a manufacturing environment.

Qualifications

• Solid technical aptitude for troubleshooting computer and system issues.
• Strong communication skills to assist users and document actions.
• Willingness to learn new systems and business processes.

Responsibilities

• Serve as initial point of contact for computer and system concerns.
• Prioritize and troubleshoot helpdesk requests via phone and email.
• Configure and deploy equipment including laptops and phones.
• Perform user account setup on AD and O365.
• Document software installation and configuration procedures.
• Provide after-hours on-call support as needed.

Skills

Technical aptitude

Strong communication

Learning new systems

Tools

Active Directory

Office 365

Job description

Be a dependable IT team resource focused on day-to-day end-user support across our worldwide IT infrastructure. The initiatives and duties of this role requires a strong degree of technical and communication skills as well as the ability to learn new systems and build a strong understanding of our business processes.

Objectives

• Act as the initial point of contact for all computer and system related concerns.
• Prioritize and troubleshoot IT helpdesk requests received via phone and email.
• Configure and deploy equipment as required. This includes laptops, desktops, telephones, and tablets.
• Perform user account setup and administration on all applicable system platforms included AD and O365.
• Follow best practices while administrating File and Print Servers.
• Basic understanding and troubleshooting of local and wide area networks. (LAN, WAN)
• Monitor IT security risks as assigned and elevate concerns as applicable.
• Work with venders to troubleshoot and resolve miscellaneous systems and software issues.
• Create and uphold documentation pertaining to software installation and configuration.
• Be the local onsite IT support presence and be available for occasional travel to remote sites.
• Become a member of the IT department's after-hours on-call rotation and provide emergency after-hours support when needed.

Responsibilities

• Ensure software and firmware versions are kept up to date with latest security patches.
• Work directly with IT staff while troubleshooting network and security issues.
• Assist local and remote end users with computer questions and needs.
• Respond to emergency support request during and after hours.
• Prepare technical documentation and reports.
• Work in a manufacturing plant environment.
• Working knowledge and experience with virtual environments.

Other Responsibilities

• Occasional night/weekend work.
• Ability to travel to remote sites on an as needed basis.