Onsite IT Support Technician (Desktop & Devices)

RTI Surgical; Florida; In loco; USD 42.000 - 59.000; Tempo pieno

Descrizione del lavoro

Evergen, a global CDMO in regenerative medicine headquartered in Alachua, FL, is seeking an IT Desktop Support professional to provide hardware and software support for on-site and remote staff. The role emphasizes strong customer service, problem solving, and effective communication.

You will install and configure laptops/desktops, manage software licenses, and triage help desk requests while maintaining asset inventory.

Competenze

• High School Diploma or equivalent.
• 0-3 years of experience in desktop support.
• A+ or MCP certification preferred.
• Strong verbal and written communication skills.
• Computer software and system troubleshooting.
• Customer Service.
• Problem solving methodologies.

Mansioni

• Provides software and hardware support to all on-site and remote employees with a high level of customer service.
• Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers.
• Troubleshoots and resolves all hardware and software problems pertaining to company devices.
• Installs and supports licensed and internal software and hardware.
• Provides access to systems and software through Active Directory accounts.
• Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service.
• Accurately records, updates, and documents requests using the IT service desk system.
• Maintains inventory of devices provided by the company with a high degree of accuracy.
• Provides additional support for various IT projects.
• Other duties as assigned.

Conoscenze

Communication

Troubleshooting

Customer Service

Problem solving

Formazione

High School Diploma or equivalent

A+ or MCP certification preferred

Descrizione del lavoro

Evergen, a global CDMO in regenerative medicine headquartered in Alachua, FL, is seeking an IT Desktop Support professional to provide hardware and software support for on-site and remote staff. The role emphasizes strong customer service, problem solving, and effective communication.

You will install and configure laptops/desktops, manage software licenses, and triage help desk requests while maintaining asset inventory.