Onsite Desktop Support & Device Lifecycle Specialist

Gravity IT Resources; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

Gravity IT Resources is seeking a Desktop Support Specialist to provide hands-on technical support across the organization, focusing on end users, endpoint devices, and IT operational processes.

The role involves onboarding/offboarding, asset administration, device deployment, inventory tracking, and collaboration with HR, vendors, and internal IT teams. Must be onsite five days a week and have strong customer service and troubleshooting skills.

Qualifications

• 2+ years in desktop or technical support.
• Experience with Windows-based workstations.
• Experience deploying endpoint devices.
• Knowledge of Microsoft 365 apps.
• Strong troubleshooting and customer service.
• Excellent communication and organization.
• On-site five days per week.
• Ability to work with cross-functional teams.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and conference room tech.
• Fulfill service requests and resolve issues per processes.
• Troubleshoot hardware, software, printing, connectivity, and M365 issues.
• Coordinate with vendors and internal resources to resolve escalations.
• Deploy and retire laptops and devices.
• Maintain inventory and asset tracking.
• Coordinate hardware procurement and deployment activities.
• Create and manage Jira Service Management records.
• Maintain operational documentation and guides.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Troubleshooting

Education

Associate degree in IT

Tools

Microsoft 365

Intune

Autopilot

Jira Service Management

Job description

Gravity IT Resources is seeking a Desktop Support Specialist to provide hands-on technical support across the organization, focusing on end users, endpoint devices, and IT operational processes.

The role involves onboarding/offboarding, asset administration, device deployment, inventory tracking, and collaboration with HR, vendors, and internal IT teams. Must be onsite five days a week and have strong customer service and troubleshooting skills.