Desktop Support Technician

RTI Surgical; Florida; On-site; USD 42,000 - 59,000; Full time

Job summary

Evergen, a global CDMO in regenerative medicine headquartered in Alachua, FL, is seeking an IT Desktop Support professional to provide hardware and software support for on-site and remote staff. The role emphasizes strong customer service, problem solving, and effective communication.

You will install and configure laptops/desktops, manage software licenses, and triage help desk requests while maintaining asset inventory.

Qualifications

• High School Diploma or equivalent.
• 0-3 years of experience in desktop support.
• A+ or MCP certification preferred.
• Strong verbal and written communication skills.
• Computer software and system troubleshooting.
• Customer Service.
• Problem solving methodologies.

Responsibilities

• Provides software and hardware support to all on-site and remote employees with a high level of customer service.
• Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers.
• Troubleshoots and resolves all hardware and software problems pertaining to company devices.
• Installs and supports licensed and internal software and hardware.
• Provides access to systems and software through Active Directory accounts.
• Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service.
• Accurately records, updates, and documents requests using the IT service desk system.
• Maintains inventory of devices provided by the company with a high degree of accuracy.
• Provides additional support for various IT projects.
• Other duties as assigned.

Skills

Communication

Troubleshooting

Customer Service

Problem solving

Education

High School Diploma or equivalent

A+ or MCP certification preferred

Job description

Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ.

Read more about this change and Evergen's commitment to advancing regenerative medicine here: https://lnkd.in/eMSfVJkM

RESPONSIBILITIES

• Provides software and hardware support to all on-site and remote employees with a high level of customer service
• Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers
• Troubleshoots and resolves all hardware and software problems pertaining to company devices
• Installs and supports licensed and internal software and hardware
• Provides access to systems and software through Active Directory accounts
• Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service
• Accurately records, updates, and documents requests using the IT service desk system
• Maintains inventory of devices provided by the company with a high degree of accuracy
• Provides additional support for various IT projects
• Other duties as assigned

REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• 0-3 years of experience in desktop support

Certification

• A+ or MCP certification preferred

Skills

• Strong verbal and written communication skills.
• Computer software and system troubleshooting
• Customer Service
• Problem solving methodologies

Travel

N/A

SAFETY

Physical Requirement

• Move or lift objects up to 25 pounds
• Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
• Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)

Working environment

Onsite: Office environment with assigned workstation

This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.

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