Desktop Support Specialist - IT Help Desk & Hardware

Rti Surgical Inc; Florida; On-site; USD 32,000 - 37,000; Full time

Job summary

Evergen, based in Alachua, FL, is seeking a Full-Time IT Help Desk professional to support on-site and remote employees. The role involves installing laptops/desktops, printers, and licensed software, resolving hardware/software issues, and managing AD access. Candidates with 0-3 years in desktop support and A+/MCP preferred are encouraged to apply.

The position emphasizes strong communication, customer service, and problem-solving skills in a hands-on, onsite environment.

Qualifications

• High School Diploma or equivalent.
• 0-3 years of experience in desktop support.
• A+ or MCP certification preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provides software and hardware support to on-site and remote employees with a high level of customer service.
• Coordinates setup, configuration, and installation of laptops, desktops, and network printers.
• Troubleshoots and resolves hardware and software problems.
• Provides access to systems and software through Active Directory accounts.
• Triages help desk requests via phone and ticket system with high levels of service.
• Maintains inventory of devices with accuracy.
• Supports IT projects and other duties as assigned.

Skills

Verbal communication

Written communication

Customer Service

Troubleshooting

Problem solving

Education

High School Diploma

Job description

Evergen, based in Alachua, FL, is seeking a Full-Time IT Help Desk professional to support on-site and remote employees. The role involves installing laptops/desktops, printers, and licensed software, resolving hardware/software issues, and managing AD access. Candidates with 0-3 years in desktop support and A+/MCP preferred are encouraged to apply.

The position emphasizes strong communication, customer service, and problem-solving skills in a hands-on, onsite environment.