Onsite IT Support Technician - Client Experience

Socket.dev; Hartford (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Progressive PTO

Flexible, unlimited PTO

Medical coverage

Dental coverage

Vision coverage

Life coverage

Disability coverage

401(k) with company match

Career development and coaching

Fun work environment

Job summary

CompassMSP in the Hartford area seeks an On-site Support Technician II to own the primary client support experience, troubleshoot hardware, networking, and software issues, and work closely with the service desk. You will handle Exchange/Office 365, Active Directory, VPNs, and device management on-site with client teams.

3+ years in IT helpdesk, strong communication, problem-solving, and attention to detail are essential.

Qualifications

• 3+ years of IT helpdesk experience.
• Hardware, printers, scanners and peripherals knowledge.
• Experience with layer 1/2 switching.
• Experience with Exchange / Office 365 and Active Directory.
• O365 Admin and Azure AD support experience.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Detail-oriented and highly organized with multitasking ability.
• Valid driver's license.

Responsibilities

• Onsite troubleshooting for client environments and devices.
• Support virtual and on-site users, preserving service quality.
• Assist with network and server-related tasks including AD/ DNS/ VPN.
• Maintain and troubleshoot firewalls, SharePoint, and VOIP basics.
• Collaborate with service desk and engineers on projects as needed.
• Provide backup and disaster recovery support when required.

Skills

3+ years IT helpdesk

Hardware knowledge

Layer 1/2 switching

Exchange / Office 365 Support

Active Directory

O365 Admin / Azure AD Support

Problem-solving

Communication skills

Attention to detail

Multitasking

Driver's license

Tools

ConnectWise

Automate

Control and Manage

Job description

CompassMSP in the Hartford area seeks an On-site Support Technician II to own the primary client support experience, troubleshoot hardware, networking, and software issues, and work closely with the service desk. You will handle Exchange/Office 365, Active Directory, VPNs, and device management on-site with client teams.

3+ years in IT helpdesk, strong communication, problem-solving, and attention to detail are essential.