Senior IT Systems Analyst: On-Site Client IT Support

Meriplex; Stratford (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

Meriplex (CT) is seeking a Senior Systems Analyst to anchor the Technical Assistance Center. Based in Stratford, CT, you will resolve Level 1 issues, escalate as needed, and deliver advanced workstation and application support across client sites.

The role requires on-site presence with potential CT-wide travel and after-hours on-call availability. Ideal candidates excel in Microsoft 365, command-line proficiency, TCP/IP, and strong communication with end-users and IT departments.

Qualifications

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate technical information to end-users and IT departments.

Responsibilities

• Embedded resource at client site focused 100% on client’s IT support.
• Primary duty location on-site at client HQ in Stratford-CT.
• Ability to travel to support additional client locations across the state of CT as needed.
• Ability to support after-hours on-call emergencies.
• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

Skills

Microsoft 365

Command line

Technical triage

TCP/IP

Verbal & written communication

Service delivery expectations

Team collaboration

Incident management

Education

Certifications: A+, Network+, Server+, Microsoft 365

Tools

Azure

Cisco Meraki

VMware

RMM tools

Job description

Meriplex (CT) is seeking a Senior Systems Analyst to anchor the Technical Assistance Center. Based in Stratford, CT, you will resolve Level 1 issues, escalate as needed, and deliver advanced workstation and application support across client sites.

The role requires on-site presence with potential CT-wide travel and after-hours on-call availability. Ideal candidates excel in Microsoft 365, command-line proficiency, TCP/IP, and strong communication with end-users and IT departments.