Entry-Level IT Support Technician – Onsite MSP

Automated Business Solutions; Southington (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Automated Business Solutions is hiring a Managed IT Services Level 1 Technician to join the IT Support Team in Southington, CT. You will resolve everyday technical issues, assist with IT infrastructure, and deliver exceptional client experience on-site.

You’ll work with experienced team members, gaining hands-on experience with real-world IT environments and growing toward Level 2 responsibilities. Strong communication and problem-solving are essential in this fast-paced setting.

Qualifications

• 1+ year of hands-on IT support experience (help desk, co-op, internship, or lab experience)
• CompTIA A+, Network+, or similar foundational certifications (or working toward)
• Experience in an MSP environment is a plus
• Foundational understanding of IT hardware and software installation, maintenance, and support

Responsibilities

• Provide Tier 1 remote/onsite technical support for multiple environments
• Serve as the first point of contact for IT incidents and service requests
• Troubleshoot desktop OS (Windows 10/11), Microsoft 365 apps, and common business software
• Perform hardware diagnostics and replacement (workstations, laptops, printers, peripherals)
• Support basic network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)
• Assist with Windows Server administration tasks under senior guidance
• Manage Microsoft 365 users, licenses, password resets, and basic Exchange/SharePoint administration
• Monitor and respond to RMM alerts (system performance, patch management, endpoint health)
• Deploy and maintain endpoint security solutions (AV/EDR)
• Install and configure workstations, printers, and network devices
• Maintain documentation in PSA systems and internal knowledge databases
• Escalate complex incidents to Tier 2/3 with detailed notes
• Log, track, and resolve tickets using PSA tools
• Maintain proactive client communication on issue status and resolution
• Create documentation of client systems and procedures
• Maintain, repair, transport, and set up computer equipment as needed
• Mentorship from experienced technicians with growth potential
• Other duties as assigned

Skills

Customer service

Troubleshooting

Communication

Teamwork

Prioritization

Education

CompTIA A+/Network+ or similar (or pursuing)

Tools

Office 365

Exchange

SharePoint

Teams

Mac OS management

PSA tools

Job description

Automated Business Solutions is hiring a Managed IT Services Level 1 Technician to join the IT Support Team in Southington, CT. You will resolve everyday technical issues, assist with IT infrastructure, and deliver exceptional client experience on-site.

You’ll work with experienced team members, gaining hands-on experience with real-world IT environments and growing toward Level 2 responsibilities. Strong communication and problem-solving are essential in this fast-paced setting.