Onsite Support Technician - Hybrid

Socket.dev; Hartford (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Progressive PTO

Flexible, unlimited PTO

Medical coverage

Dental coverage

Vision coverage

Life coverage

Disability coverage

401(k) with company match

Career development and coaching

Fun work environment

Job summary

CompassMSP in the Hartford area seeks an On-site Support Technician II to own the primary client support experience, troubleshoot hardware, networking, and software issues, and work closely with the service desk. You will handle Exchange/Office 365, Active Directory, VPNs, and device management on-site with client teams.

3+ years in IT helpdesk, strong communication, problem-solving, and attention to detail are essential.

Qualifications

• 3+ years of IT helpdesk experience.
• Hardware, printers, scanners and peripherals knowledge.
• Experience with layer 1/2 switching.
• Experience with Exchange / Office 365 and Active Directory.
• O365 Admin and Azure AD support experience.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Detail-oriented and highly organized with multitasking ability.
• Valid driver's license.

Responsibilities

• Onsite troubleshooting for client environments and devices.
• Support virtual and on-site users, preserving service quality.
• Assist with network and server-related tasks including AD/ DNS/ VPN.
• Maintain and troubleshoot firewalls, SharePoint, and VOIP basics.
• Collaborate with service desk and engineers on projects as needed.
• Provide backup and disaster recovery support when required.

Skills

3+ years IT helpdesk

Hardware knowledge

Layer 1/2 switching

Exchange / Office 365 Support

Active Directory

O365 Admin / Azure AD Support

Problem-solving

Communication skills

Attention to detail

Multitasking

Driver's license

Tools

ConnectWise

Automate

Control and Manage

Job description

Company Overview

CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.

An On-site Support Technician will provide exceptional customer service to key CompassMSP client(s). A successful person in this position will be a creative and efficient troubleshooter with the ability to work comfortably with all levels of users both in-person and virtually. They must also be motivated by owning the primary support experience of the client, while also balancing the needs of the CompassMSP Service Desk Team as needed.

Who you are

A detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a fast-paced environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking.

• 3+ years recent, relevant experience in an IT helpdesk role
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices
• Working knowledge of layer 1 and layer 2 switching
• Exchange / Office 365 Support and understand Active Directory
• O365 Admin / Azure Active Directory Support
• Strong critical and analytical problem-solving skills
• Excellent verbal and written communication
• Exceptional attention to detail and highly organized
• Comfortable multi-tasking
• Comfortable with being CompassMSP representative while onsite with clients
• Require a valid driver's license

Preferred Qualifications

• Preferred certifications: A+, Network +, Windows Desktop
• Preferred work experience: Managed Service Provider or consulting environmenti>
• Preferred systems experience: ConnectWise, Automate Control and Manage

A successful Onsite Support Technician II will be able to:

• Troubleshoot the following
  • Virtual Machines and Servers
  • Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
    • Disc space allocation, wireless access points, network performance monitoring systems, and system logs
• SonicWALL firewalls
• Microsoft SharePoint
• Mac OS X desktops/laptops
• Dell and HP servers/desktops/laptops
• Windows desktops/laptops (Windows10 and 11)
• Servers - 20162019 2022 2025R2 Standard
  • Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
  • Performbasicnetwork to ensure systems are operational and running at peakperformance
• Experience with security best practices and remediation
• Provide assistanceand to other team members andassistlead engineers on projects asneeded
• Provide backup and disaster recoveryservices asrequired
• Provide base level VOIP support as required

What we offer

• Competitive salary
  • Quarterly bonuses
• Progressive PTO
  • Flexible, unlimited
• Medical/Dental/Vision/Life/Disability coverages available
• 401(k) with company match
• Career Development and Coaching
• Fun work environment!