Advanced AV & Desktop Support Technician (Onsite)

Tracker-RMS; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

401(k) savings

Life and disability insurance

Paid sick time

Job summary

Overture Partners, LLC is seeking a Desktop Support specialist to install, maintain, and troubleshoot classroom and event technology. The role emphasizes hands-on AV, Windows/Mac support, and education technology, with a focus on high‑priority events and staff training.

You will act as a technical resource, support junior technicians, and help evaluate new educational technologies to enhance teaching and campus operations. Onsite position with strong customer service expectations.

Qualifications

• Advanced experience installing, maintaining, repairing, and troubleshooting audiovisual and classroom tech.
• Strong understanding of projection systems, displays, audio, control and switching equipment.
• Hands-on support for Windows and Mac environments, including imaging and config.
• Familiarity with LMS, lecture capture, digital signage, video streaming, and audience response tech.
• Experience contributing to tech installations, upgrades, testing, and project coordination.
• Ability to deliver professional support to faculty, staff, students and senior stakeholders.
• Experience creating technical documentation, SOPs, and user training materials.
• Ability to mentor junior technicians and coordinate student employees.

Responsibilities

• Install, configure, maintain, repair and troubleshoot audiovisual and classroom systems.
• Provide advanced assistance for complex hardware/software issues via remote/home/onsite support.
• Deliver support for high-profile events, ensuring reliable operation of tech.
• Participate in system installations, upgrades, and platform implementations.
• Evaluate new educational technologies and communicate requirements to stakeholders.
• Develop training materials and documentation; deliver user training.
• Back up application administration and manage user config and integration tasks.
• Serve as subject-matter expert and mentor for junior staff.
• Coordinate student employees and ensure consistent service delivery.

Skills

Advanced technical support

A/V technology expertise

Windows & Mac support

LMS & lecture capture

Technical project coordination

Customer service

Training & documentation

Technical leadership

Tools

Windows

MacOS

Lecture capture platforms

Video streaming

Digital signage

Job description

Overture Partners, LLC is seeking a Desktop Support specialist to install, maintain, and troubleshoot classroom and event technology. The role emphasizes hands-on AV, Windows/Mac support, and education technology, with a focus on high‑priority events and staff training.

You will act as a technical resource, support junior technicians, and help evaluate new educational technologies to enhance teaching and campus operations. Onsite position with strong customer service expectations.