Onsite IT Repair Technician - Desktops, Laptops & Tablets

Getronics; Cedar Rapids (IA); On-site; USD 30,307 - 31,684; Full time

Job summary

A leading IT service provider is looking for a Field Service Technician in Cedar Rapids, IA. The role involves providing onsite repair and installation services for laptops, desktops, and tablets, ensuring customer satisfaction through effective communication. Ideal candidates will have a high school diploma, relevant technical qualifications, and at least 6 months of experience. This is a full-time entry-level position offering opportunities for growth.

Qualifications

• 6-12 months of work experience is required.
• Experience with deskside support and ticket management tools is a bonus.

Responsibilities

• Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets.
• Perform maintenance, upgrades, and repairs of IT products.
• Communicate effectively with clients and team members.

Skills

Ability to lift and move computer equipment up to 50 lbs

Strong customer support and communication skills

Basic troubleshooting and break/fix skills for laptops and desktops

Knowledge of operating systems, hardware, and standard software applications

Ability to install, test, and configure desktop, laptop, and tablet systems

Experience with software imaging and component replacements

Education

High school diploma or equivalent

Relevant technical qualification

Job description

A leading IT service provider is looking for a Field Service Technician in Cedar Rapids, IA. The role involves providing onsite repair and installation services for laptops, desktops, and tablets, ensuring customer satisfaction through effective communication. Ideal candidates will have a high school diploma, relevant technical qualifications, and at least 6 months of experience. This is a full-time entry-level position offering opportunities for growth.