Field IT Technician — Hardware Break/Fix & On-Site Support

Gr8ttek; Waterloo (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

$40 per call / $5 per call per diem

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Waterloo, IA. You will perform hardware break-fix services on client products, troubleshoot, and apply established guidelines to resolve issues.

You should have technical school certification or equivalent with 1–2 years of relevant experience, be able to lift up to 50 lbs, drive to client locations, and demonstrate strong customer service and communication skills in a fast-paced field role.

Qualifications

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move various computer equipment up to 50 lbs.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Clear communication

Customer service

Field service support

Education

Technical school certification or equivalent

Tools

Basic repair toolkit

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Waterloo, IA. You will perform hardware break-fix services on client products, troubleshoot, and apply established guidelines to resolve issues.

You should have technical school certification or equivalent with 1–2 years of relevant experience, be able to lift up to 50 lbs, drive to client locations, and demonstrate strong customer service and communication skills in a fast-paced field role.