Field Service Technician — On-site Hardware Break-Fix

Gr8ttek, LLC; Waterloo (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

$40 per call / $5 per call per diem

Job summary

Gr8ttek, LLC is seeking a Field Specialist in Waterloo, IA to join its Infrastructure Delivery team. You will perform hardware-focused break fix services at client locations, troubleshoot issues, and ensure proper asset control.

This role reports to the Territory Supervisor and requires driving to client sites with a tool kit. Responsibilities include communicating effectively, delivering quality service, handling service calls, and supporting administrative duties while adhering to company

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Must own a basic repair tool kit.
• Valid driver's license and reliable transportation.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• May provide functional guidance to colleagues.

Skills

Customer service

Break fix

Troubleshooting

Administrative tasks

Asset management

Education

Technical school certification

Job description

Gr8ttek, LLC is seeking a Field Specialist in Waterloo, IA to join its Infrastructure Delivery team. You will perform hardware-focused break fix services at client locations, troubleshoot issues, and ensure proper asset control.

This role reports to the Territory Supervisor and requires driving to client sites with a tool kit. Responsibilities include communicating effectively, delivering quality service, handling service calls, and supporting administrative duties while adhering to company