Onsite IT Support Technician — 24/7 Operations

The Exchange; Fort Campbell North (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

The Exchange in Fort Campbell North, KY seeks an IT support professional to serve as first level support for non-routine events and incidents, safeguarding restricted data and ensuring smooth store operations.

The role involves monitoring computing systems, performing repairs and upgrades, handling after-hours inquiries, and contributing to documentation and SOPs; occasional training and other duties as assigned.

Qualifications

• Three years computer technical support.
• Or Bachelor's degree and one year experience in computer technical support.

Responsibilities

• Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
• Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
• Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
• May provide training to end-users in new IT technical features and solutions to problems.
• Performs other duties as assigned.

Skills

Three years computer technical support

Education

BACHELORS DEGREE - Preferred

BUSINESS ADMINISTRATION - Preferred

INFORMATION TECHNOLOGY - Preferred

CISCO CERTIFIED NETWORKING TECH - Preferred

Tools

IT problem management database

Job description

The Exchange in Fort Campbell North, KY seeks an IT support professional to serve as first level support for non-routine events and incidents, safeguarding restricted data and ensuring smooth store operations.

The role involves monitoring computing systems, performing repairs and upgrades, handling after-hours inquiries, and contributing to documentation and SOPs; occasional training and other duties as assigned.