End User Computer Technician

Aafes; Terrell Hills (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Aafes is seeking an on-site IT support specialist to provide first-level support for non-routine events and incidents at the Exchange data center. You will safeguard access, monitor systems, and perform routine to complex troubleshooting, with after-hours support as needed.

Requirements include three years of computer technical support or a Bachelor's degree with one year of related experience. Preferred qualifications include a Bachelor's degree, IT major, and Cisco Networking Tech

Qualifications

• Three years computer technical support.
• Bachelor's degree and one year experience in computer technical support.
• Degree (one of): BACHELORS DEGREE - Preferred
• Major/Minor (one of): BUSINESS ADMINISTRATION - Preferred; INFORMATION TECHNOLOGY - Preferred
• Certificate/License (one of): CISCO CERTIFIED NETWORKING TECH - Preferred

Responsibilities

• Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
• Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
• Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
• May provide training to end-users in new IT technical features and solutions to problems.
• Performs other duties as assigned.
• Work – Onsite (Ft. Sam Houston Exchange)
• 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
• IT environment is constantly changing demanding quick solutions and evolving skills
• IT position - there may be extensive TDY associated with this IT work

Skills

Technical support

Education

Bachelor's degree (preferred)

Information Technology (preferred)

Business Administration (preferred)

Cisco Certified Networking Tech (preferred)

Job description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Qualifications

Three years computer technical support.

Or

Bachelor's degree and one year experience in computer technical support.

Degree (one of):

• BACHELORS DEGREE - Preferred

Major/Minor (one of):

• BUSINESS ADMINISTRATION - Preferred
• INFORMATION TECHNOLOGY - Preferred

Certificate/License (one of):

• CISCO CERTIFIED NETWORKING TECH - Preferred

Additional Qualifications/Requirements

Work – Onsite (Ft. Sam Houston Exchange)

• Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”

• PCS Not Authorized/LSP Not Authorized

Major Duties

Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.

Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.

Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.

Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.

May provide training to end-users in new IT technical features and solutions to problems.

Performs other duties as assigned.

Work Challenges

24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends

IT environment is constantly changing demanding quick solutions and evolving skills

IT position - there may be extensive TDY associated with this IT work