End User Computer Technician

The Exchange; Jackson (SC); On-site; USD 43,000 - 52,000; Full time

Job summary

The Exchange is seeking a first-level IT support specialist in the United States to monitor computing systems, troubleshoot incidents, and assist HQ Exchange data center operations. The role requires strong technical support experience and the ability to handle after-hours work and shifts as part of a 24x7 environment.

Preferred qualifications include a Bachelor's degree in IT or Business Administration and Cisco networking certification. PCS/LSP authorization restrictions apply to this position.

Qualifications

• Three years computer technical support.
• Or
• Bachelor's degree and one year experience in computer technical support.
• Degree (one Of): BACHELORS DEGREE - Preferred
• Major/Minor (one Of): BUSINESS ADMINISTRATION - Preferred; INFORMATION TECHNOLOGY - Preferred
• Certificate/License (one Of): CISCO CERTIFIED NETWORKING TECH - Preferred
• PCS not authorized/LSP not authorized.

Responsibilities

• Monitors computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates SOPs and documentation.
• Responds to telephone and email requests for IT assistance; may provide after hours support.
• Uses IT problem management database to research known problems; maintains IT equipment within lifecycle plans.
• May provide training to end-users in new IT features and solutions.
• Performs other duties as assigned.

Skills

Technical support

IT operations

Customer service

Education

Bachelors degree - Preferred

Information Technology - Preferred

Cisco Certified Networking Tech - Preferred

Tools

Networking hardware

Job description

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Grade

3

Job Tier

3

Career Area

Information Technology

Supervisor

No

Job Qualifications

Three years computer technical support.

Or

Bachelor's degree and one year experience in computer technical support.

Degree (one Of)

• BACHELORS DEGREE - Preferred

Major/Minor (one Of)

• BUSINESS ADMINISTRATION - Preferred
• INFORMATION TECHNOLOGY - Preferred

Certificate/License (one Of)

• CISCO CERTIFIED NETWORKING TECH - Preferred

Additional Qualifications/Requirements

PCS not authorized/LSP not authorized.

Salary Minimum

$47,396.00

Major Duties

• Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
• Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
• Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
• May provide training to end-users in new IT technical features and solutions to problems.
• Performs other duties as assigned.

Work Challenges

• 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
• IT environment is constantly changing demanding quick solutions and evolving skills
• IT position - there may be extensive TDY associated with this IT work

Job Type

Management

Number of Positions Remaining

1

Application Deadline

12-Oct-2026