Onsite End-User IT Technician for Exchange Ops & Support

Aafes; Columbia (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Aafes in Columbia, SC seeks an IT Support specialist to monitor computing systems, troubleshoot performance events, and provide timely assistance to Exchange operations. The role requires strong technical skills, reliability, and a willingness to work on-site in a dynamic environment.

You will repair and upgrade equipment, update SOPs, and maintain documentation while supporting after-hours requests. Strong communication and problem management experience are valued.

Qualifications

• Three years of computer technical support experience or a Bachelor's degree with one year of computer technical support experience.

Responsibilities

• Monitor computing systems for performance and troubleshoot issues.
• Repair and upgrade IT operating equipment and software per SOPs and update documentation.
• Respond to telephone and email requests for IT operations support, including after hours.
• Use IT problem management database to research known problems and assist with lifecycle maintenance.
• May provide training to end-users on new IT features and solutions.
• Perform other duties as assigned.

Skills

Technical support

Troubleshooting

After-hours support

Education

Bachelor's degree

Business Administration

Information Technology

CISCO CERTIFIED NETWORKING TECH

Job description

Aafes in Columbia, SC seeks an IT Support specialist to monitor computing systems, troubleshoot performance events, and provide timely assistance to Exchange operations. The role requires strong technical skills, reliability, and a willingness to work on-site in a dynamic environment.

You will repair and upgrade equipment, update SOPs, and maintain documentation while supporting after-hours requests. Strong communication and problem management experience are valued.