End User Computer Technician

The Exchange; Fort Campbell North (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

The Exchange in Fort Campbell North, KY seeks an IT support professional to serve as first level support for non-routine events and incidents, safeguarding restricted data and ensuring smooth store operations.

The role involves monitoring computing systems, performing repairs and upgrades, handling after-hours inquiries, and contributing to documentation and SOPs; occasional training and other duties as assigned.

Qualifications

• Three years computer technical support.
• Or Bachelor's degree and one year experience in computer technical support.

Responsibilities

• Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
• Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
• Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
• May provide training to end-users in new IT technical features and solutions to problems.
• Performs other duties as assigned.

Skills

Three years computer technical support

Education

BACHELORS DEGREE - Preferred

BUSINESS ADMINISTRATION - Preferred

INFORMATION TECHNOLOGY - Preferred

CISCO CERTIFIED NETWORKING TECH - Preferred

Tools

IT problem management database

Job description

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Grade

3

Job Tier

3

Career Area

Information Technology

Supervisor

No

Job Qualifications

Three years computer technical support.

Or

Bachelor's degree and one year experience in computer technical support.

Degree (one Of)

• BACHELORS DEGREE - Preferred

Major/Minor (one Of)

• BUSINESS ADMINISTRATION - Preferred
• INFORMATION TECHNOLOGY - Preferred

Certificate/License (one Of)

• CISCO CERTIFIED NETWORKING TECH - Preferred

Work – Onsite (Ft, Campbell Exchange)

• Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”
• PCS Not Authorized/LSP Not Authorized

Major Duties

Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.

Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.

Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.

Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.

May provide training to end-users in new IT technical features and solutions to problems.

Performs other duties as assigned.

Work Challenges

24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends

IT environment is constantly changing demanding quick solutions and evolving skills

IT position - there may be extensive TDY associated with this IT work

Job Type

Management

Number of Positions Remaining

1

16-Oct-2026