End User Computer Technician

The Exchange; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

The Exchange is seeking an IT support professional to serve as the first level for non-routine events and incidents at the Fort Sam Houston Exchange data center and local store operations. The role safeguards access to restricted data and supports IT services.

Responsibilities include monitoring systems, performing repairs and upgrades, and responding to calls and emails for assistance, with potential after-hours work in a 24x7 environment.

Qualifications

• Three years computer technical support.
• Or Bachelor's degree and one year experience in computer technical support.
• Degree (one Of): BACHELORS DEGREE - Preferred.

Responsibilities

• Monitors computing systems for performance and troubleshoots routine and non-routine events.
• Repairs and upgrades IT operating equipment and software; updates documentation.
• Responds to calls and emails for IT assistance, including after-hours support.

Skills

Computer technical support

Customer service

IT support

Education

Bachelor's degree in a computer/tech field

Cisco Certified Networking Technician (CCNT)

One year of experience in computer technical support

Job description

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Grade

3

Job Tier

3

Career Area

Information Technology

Supervisor

No

Job Qualifications

Three years computer technical support.

Or

Bachelor's degree and one year experience in computer technical support.

Degree (one Of)

• BACHELORS DEGREE - Preferred

Major/Minor (one Of)

• BUSINESS ADMINISTRATION - Preferred
• INFORMATION TECHNOLOGY - Preferred

Certificate/License (one Of)

• CISCO CERTIFIED NETWORKING TECH - Preferred

Additional Qualifications/Requirements

Work – Onsite (Ft. Sam Houston Exchange)

• Remote/Telework not authorized per Presidential Memorandum "Return to In Person Work"
• PCS Not Authorized/LSP Not Authorized

Major Duties

Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.

Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.

Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.

Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.

May provide training to end-users in new IT technical features and solutions to problems.

Performs other duties as assigned.

Work Challenges

24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends

IT environment is constantly changing demanding quick solutions and evolving skills

IT position - there may be extensive TDY associated with this IT work

Job Type

Management

Number of Positions Remaining

1

13-Oct-2026