Onsite IT Support Technician

Steve Madden; New York (NY); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Health and dental insurance

401K

Paid holidays

Generous paid time-off policy

Job summary

An innovative apparel company in New York City is seeking a Support Services Technician responsible for providing technical support to employees across its locations. The role requires excellent customer service skills and IT support experience in a fast-paced environment. Candidates should be familiar with Microsoft technologies and possess strong troubleshooting abilities. The salary range for this position is competitive, offering additional benefits including health insurance and paid time off.

Qualifications

• Basic experience with Microsoft desktop operating systems and Office Automation tools.
• Ability to interact with management effectively.
• Process-oriented approach.

Responsibilities

• Manage service requests from inception to completion.
• Provide timely reports to IT management on critical issues.
• Maintain a high level of customer satisfaction.

Skills

Customer service skills

Strong troubleshooting skills

Excellent written and verbal communication skills

Strong organizational skills

Tools

Microsoft Office 2013/2016

Mobile device support

Job description

An innovative apparel company in New York City is seeking a Support Services Technician responsible for providing technical support to employees across its locations. The role requires excellent customer service skills and IT support experience in a fast-paced environment. Candidates should be familiar with Microsoft technologies and possess strong troubleshooting abilities. The salary range for this position is competitive, offering additional benefits including health insurance and paid time off.