Onsite IT Support Tech — Mac/Windows, Jira, Okta

Blink Health LLc; St. Louis, Northern (MO, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Blink Health is seeking an IT Support Technician to join our STL-based Service Desk. You will diagnose and resolve end-user issues across MacOS and Windows, manage onboarding/offboarding, and support remote access tools, devices, and collaboration apps.

This on-site role requires strong customer service, problem-solving, and cross-team liaison with Ops and Security. Qualified candidates have 5+ years in IT support, experience with Jira/Confluence, Okta, Zoom, Google Suite, and device management.

Qualifications

• 5+ years' experience delivering end-user IT support services.
• Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing and troubleshooting stakeholder laptops both onsite and remotely.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.

Responsibilities

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
• Support for all remote access technology, including laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
• Provide exceptional end-user support for our MacOS and Windows environments.
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk/office moves, setups, and changes for desktop hardware, printers and AV equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
• Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
• Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
• This role requires being onsite Monday-Friday during business hours.
• Participate as needed in on-call rotation for remote support on Saturdays & Sunday 9 am - 5 pm Eastern Time.
• May have to travel occasionally to provide IT support.

Skills

End-user IT support

Customer service

Communication

Team collaboration

Tools

Jira/Confluence

Okta

Zoom

Slack

Google Suite

Jamf

Job description

Blink Health is seeking an IT Support Technician to join our STL-based Service Desk. You will diagnose and resolve end-user issues across MacOS and Windows, manage onboarding/offboarding, and support remote access tools, devices, and collaboration apps.

This on-site role requires strong customer service, problem-solving, and cross-team liaison with Ops and Security. Qualified candidates have 5+ years in IT support, experience with Jira/Confluence, Okta, Zoom, Google Suite, and device management.