IT Support Technician

blinkhealth; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Blink Health is seeking an IT Support Technician to join our Service Desk in STL. You will address end-user IT issues across MacOS and Windows, manage remote access tools, and help keep our modern warehouse and office technology running smoothly.

You'll collaborate with Pharmacy Operations, DevOps, and IT Security; train users, track requests in JIRA, and participate in on-call rotations. Onsite work Monday–Friday is required, with occasional travel as needed.

Qualifications

• 5+ years of experience delivering end-user IT support.
• Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing and troubleshooting stakeholder laptops onsite and remotely.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.
• Experience with Amazon Connect and Zendesk is a plus.

Responsibilities

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
• Support for all remote access technology, including laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
• Provide exceptional end-user support for our MacOS and Windows environments.
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk/office moves, setups, and changes for desktop hardware, printers and AV equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
• Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
• Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
• This role requires being onsite Monday-Friday during business hours.
• Participate as needed in on-call rotation for remote support on Saturdays & Sunday 9 am - 5 pm Eastern Time.
• May have to travel occasionally to provide IT support.

Skills

End-user IT support

Communication skills

Time management

Customer service mindset

Onsite collaboration

Tools

MacOS

Windows

Okta

Google Suite

Jira/Confluence

Zoom

Slack

Jamf

Intune

Amazon Connect

Zendesk

Job description

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Who You Are:

You are an IT Support Technician who has demonstrated successfully addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve application issues, document processes and procedures, and serve end-users with a positive customer experience. You have developed strong communication skills and possess excellent time management awareness.

What You'll Do:

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
• Support for all remote access technology, including laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
• Provide exceptional end-user support for our MacOS and Windows environments.
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk/office moves, setups, and changes for desktop hardware, printers and AV equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
• Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
• Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
• This role requires being onsite Monday-Friday during business hours.
• Participate as needed in on-call rotation for remote support on Saturdays & Sunday 9 am - 5 pm Eastern Time.
• May have to travel occasionally to provide IT support.

What You'll Need:

• 5+ years' experience delivering end-user IT support services.
• Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing and troubleshooting stakeholder laptops both onsite and remotely.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.
• Experience with Amazon Connect and Zendesk is a plus.
• Experience with IT Asset tracking.
• Experience supporting a large user community of remote users.
• Experience supporting & working in a warehouse set up is a plus
• Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
• Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
• A drive to learn as you go in a fast-paced environment.

Location:

This role is fully onsite in STL office

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.