IT Support Specialist/Help Desk -JAMF & Okta-macOS troubleshooting-$35/hr

Trilyon, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A technology services firm in New York is seeking an experienced IT Support Specialist. The role involves troubleshooting hardware and software issues for Apple and Windows products, assisting employees with AV systems, and managing inventory. Candidates should have 2-3+ years in IT support, experience with enterprise management tools, and a strong service-oriented attitude. This role is on-site and requires the ability to lift heavy equipment as needed.

Qualifications

• 2-3+ years of experience in IT support roles.
• Strong OS X and Mac hardware troubleshooting experience.
• Ability to lift heavy equipment (50+ pounds) as needed.

Responsibilities

• Troubleshoot hardware and software problems with Apple and Windows products.
• Support and assist employees using AV systems, both onsite and remote.
• Manage inventory for hardware and software.

Skills

Troubleshooting hardware and software problems

Basic to intermediate networking skills

Service-oriented attitude

Critical thinking

Tools

JIRA Service Desk

Confluence

JAMF

BigFix

AirWatch

Job description

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

Responsibilities

• Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
• Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
• Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
• Create accounts for new hires • Deploy and support software to end-users
• Respond to support requests in the IT Helpdesk both in person and via a ticketing system
• Manage inventory for hardware and software

Requirements

• 2-3+ years of experience in IT support roles
• Basic networking skills, including an understanding of servers, switches, WiFi, etc.
• Knowledge of administration of Apple computer products using enterprise management tools
• Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
• Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
• Ability to lift heavy equipment (50+ pounds) as needed

Requirements & Responsibilities

• Working on site running our IT help desk
• Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, BigFix, and AirWatch)
• Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
• Assist with AV setup for internal meetings and events
• Okta, Google, and software service administration
• Deploy and support software to end-users
• Respond to support requests in the IT Helpdesk both in person and via our ticketing system
• Managing inventory for hardware and software
• Know and work with your points of escalation to improve the End User experience

Requirements

• 2-3+ years of experience in IT support roles
• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
• Experience with administration of Apple computer products using enterprise management tools
• Knowledge and hands-on experience managing Windows laptops and desktops
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
• Strong macOS hardware and software troubleshooting experience
• Solid critical thinking and problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed