Onsite IT Support Technician - Windows/Mac | STL

blinkhealth; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Blink Health is seeking an IT Support Technician to join our Service Desk in STL. You will address end-user IT issues across MacOS and Windows, manage remote access tools, and help keep our modern warehouse and office technology running smoothly.

You'll collaborate with Pharmacy Operations, DevOps, and IT Security; train users, track requests in JIRA, and participate in on-call rotations. Onsite work Monday–Friday is required, with occasional travel as needed.

Qualifications

• 5+ years of experience delivering end-user IT support.
• Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing and troubleshooting stakeholder laptops onsite and remotely.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.
• Experience with Amazon Connect and Zendesk is a plus.

Responsibilities

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
• Support for all remote access technology, including laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
• Provide exceptional end-user support for our MacOS and Windows environments.
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk/office moves, setups, and changes for desktop hardware, printers and AV equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
• Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
• Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
• This role requires being onsite Monday-Friday during business hours.
• Participate as needed in on-call rotation for remote support on Saturdays & Sunday 9 am - 5 pm Eastern Time.
• May have to travel occasionally to provide IT support.

Skills

End-user IT support

Communication skills

Time management

Customer service mindset

Onsite collaboration

Tools

MacOS

Windows

Okta

Google Suite

Jira/Confluence

Zoom

Slack

Jamf

Intune

Amazon Connect

Zendesk

Job description

Blink Health is seeking an IT Support Technician to join our Service Desk in STL. You will address end-user IT issues across MacOS and Windows, manage remote access tools, and help keep our modern warehouse and office technology running smoothly.

You'll collaborate with Pharmacy Operations, DevOps, and IT Security; train users, track requests in JIRA, and participate in on-call rotations. Onsite work Monday–Friday is required, with occasional travel as needed.