Onsite IT Support Tech (Level 2) - Client-Facing MSP

Intuit, Inc.; Natick (MA); Vor Ort; USD 62.000 - 75.000; Vollzeit

Benefits dieser Stelle

Company laptop provided

Professional development opportunities

Mileage reimbursement

Zusammenfassung

Aegis IT Solutions is seeking an experienced Onsite IT Support Technician (Level 2) to deliver hands-on tech support across Worcester and Central Massachusetts. You will handle desktop and end-user support, assist with network infrastructure, deploy equipment, and collaborate with cybersecurity and engineering teams.

Ideal candidates have 3+ years in IT support, strong Windows and Microsoft 365 knowledge, and the ability to travel between client sites.

Qualifikationen

• Minimum 3 years of hands-on desktop or IT support experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience supporting Microsoft Entra ID, Active Directory, and endpoint management.
• Working understanding of TCP/IP, DHCP, DNS, VPNs, and wireless networking.
• Proven ability to independently troubleshoot hardware and software issues.
• Experience with helpdesk ticketing and remote support tools.
• Strong customer service, communication, and organizational skills.
• Ability to work independently at client locations with limited direct supervision.
• Valid driver's license, reliable transportation, and willingness to travel locally.
• Ability to transport, install, and move standard IT equipment.

Aufgaben

• Provide onsite Level 1 and Level 2 support for Windows, macOS, laptops, desktops, and peripherals.
• Troubleshoot OS, applications, hardware, printing, and connectivity issues.
• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Assist with Microsoft Entra ID, Active Directory, MFA, and user management.
• Deploy and configure new workstations and devices.
• Manage onboarding, offboarding, and workstation replacements.
• Support endpoint management using Intune and Autopilot.
• Diagnose LAN/WAN/Wi-Fi/VPN issues and general connectivity.
• Coordinate with MSP teams and vendors for deployments and projects.

Kenntnisse

Windows 10/11

Microsoft 365

Active Directory

Microsoft Entra ID

Endpoint management

Networking basics

Troubleshooting hardware/software

Helpdesk operations

Customer service

Independent client-site work

Ausbildung

CompTIA A+/Net+/Sec+ (certifications)

Tools

Intune

Autopilot

MFA management

Fortinet

Cisco

Ubiquiti

Windows Server

Hyper-V

VMware

SentinelOne/CrowdStrike/Microsoft Defender

Jobbeschreibung

Aegis IT Solutions is seeking an experienced Onsite IT Support Technician (Level 2) to deliver hands-on tech support across Worcester and Central Massachusetts. You will handle desktop and end-user support, assist with network infrastructure, deploy equipment, and collaborate with cybersecurity and engineering teams.

Ideal candidates have 3+ years in IT support, strong Windows and Microsoft 365 knowledge, and the ability to travel between client sites.