Onsite Field Engineer II – Boston IT Support

Coretelligent, LLC.; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health

Dental

Vision

Flexible Spending Account

401k

Health Reimbursement Account

Health Savings Account

Life Insurance

Disability Insurance

Paid Parental Leave

Holiday Pay

Flexible Vacation & Sick Days

Birthday off

Well-being allowance

Job summary

Coretelligent, LLC. is seeking a Client Support Engineer II to deliver on-site and remote IT support across the Greater Boston area. You will troubleshoot Windows desktops, Microsoft 365, and server infrastructure while maintaining strong client communications and executive-level interactions.

The role requires 3+ years of experience, Azure and O365 proficiency, and a commitment to high-quality, white-glove service. Travel to local client sites is expected, with on-call rotation included.

Qualifications

• 3+ years of related IT support experience.
• Proficient in Azure Environments and O365 Administration.
• Ability to multi-task in a fast-paced environment while delivering high-quality results.
• Excellent written and verbal communication skills.

Responsibilities

• Interact with clients on-site to resolve issues and close tickets.
• Provide Windows desktop troubleshooting for connectivity, printing, and user profiles.
• Troubleshoot Microsoft Office and mobile device issues for clients.
• Troubleshoot backup solutions, mail-flow, and Exchange DAG.
• Support Exchange configuration and troubleshooting for clients.
• Deploy new hardware using imaging technology.
• Manage user accounts in Active Directory, Exchange, and spam filters.
• Configure networking gear, including switches, DHCP, DNS, VPN and AD replication.
• Perform after-hours on-site support and server maintenance as needed.

Skills

Windows troubleshooting

On-site support

Customer service

Communication

Team collaboration

Tools

Azure

O365 Administration

Active Directory

Exchange

Networking

Imaging technology

VPN

Job description

Coretelligent, LLC. is seeking a Client Support Engineer II to deliver on-site and remote IT support across the Greater Boston area. You will troubleshoot Windows desktops, Microsoft 365, and server infrastructure while maintaining strong client communications and executive-level interactions.

The role requires 3+ years of experience, Azure and O365 proficiency, and a commitment to high-quality, white-glove service. Travel to local client sites is expected, with on-call rotation included.