Level 2 Onsite IT Support Engineer

MAINI LLC; Dyersville (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

MAINI LLC is seeking an experienced Level 2 Onsite IT Support Engineer to provide hands-on technical support at our client location in the United States. You will resolve escalated incidents and ensure smooth daily operations for end users.

Responsibilities include supporting Windows desktops, M365, AD, Intune, and network connectivity, while maintaining accurate documentation and meeting SLA expectations through strong customer service and problem-solving skills.

Qualifications

• 3–5 years of relevant IT support and desktop troubleshooting experience.
• Strong hands-on proficiency with Windows desktop environments, M365, and Active Directory.
• Familiarity with cloud-based endpoint management and deployment tools (Microsoft Intune).
• Excellent communication, customer service, and problem-solving skills.

Responsibilities

• Provide end-user support for desktop and laptop hardware, operating systems, and core business applications.
• Troubleshoot and manage Microsoft 365 (M365) and Active Directory user accounts, permissions, and group policies.
• Administer and manage endpoint devices utilizing Microsoft Intune.
• Diagnose and resolve network connectivity issues, including DNS, DHCP, and IP addressing.
• Handle escalated Level 2 IT support tickets, ensuring timely resolution and strict adherence to SLAs.
• Maintain accurate documentation of troubleshooting steps, hardware assets, and ticket resolutions.

Skills

Windows OS

M365 Suite

Active Directory

End-user support

Network basics

Tools

Microsoft Intune

Job description

Job Description

About the Role

We are seeking a skilled Level 2 Onsite IT Support Engineer to provide hands-on technical support, endpoint management, and infrastructure troubleshooting for our client location. In this role, you will serve as an essential onsite technical resource, resolving escalated IT incidents and ensuring seamless day-to-day operations.

Key Responsibilities

• Provide end-user support for desktop and laptop hardware, operating systems, and core business applications.

• Troubleshoot and manage Microsoft 365 (M365) and Active Directory user accounts, permissions, and group policies.

• Administer and manage endpoint devices utilizing Microsoft Intune.

• Diagnose and resolve network connectivity issues, including DNS, DHCP, and IP addressing.

• Handle escalated Level 2 IT support tickets, ensuring timely resolution and strict adherence to SLAs.

• Maintain accurate documentation of troubleshooting steps, hardware assets, and ticket resolutions.

Requirements & Qualifications

• 3–5 years of relevant IT support and desktop troubleshooting experience.

• Strong hands-on proficiency with Windows desktop environments, M365, and Active Directory.

• Familiarity with cloud-based endpoint management and deployment tools (Microsoft Intune).

• Excellent communication, customer service, and problem-solving skills.

• Ability to successfully clear a background check and drug screening.