Onsite IT Support Technician (Level 2)

Intuit, Inc.; Fair Lawn (NJ); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Professional development funds

Job summary

Aegis IT Solutions seeks an experienced Onsite IT Support Technician (Level 2) to provide hands-on technical support for clients in Northern New Jersey, White Plains, and New York City. You will handle desktop, network, and cybersecurity duties, coordinating with centralized teams and enabling smooth client operations.

The role requires strong Windows and Microsoft 365 expertise, plus the ability to work independently at client sites with occasional travel.

Qualifications

• Minimum 3 years of hands-on desktop or IT support experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience supporting Microsoft Entra ID, Active Directory, and endpoint management.
• Working understanding of TCP/IP, DHCP, DNS, VPNs, and wireless networking.
• Proven ability to independently troubleshoot hardware and software issues.
• Experience with helpdesk ticketing and remote support tools.
• Strong customer service, communication, and organizational skills.
• Ability to work independently at client locations with limited direct supervision.
• Valid driver's license, reliable transportation, and willingness to travel locally.
• Ability to transport, install, and move standard IT equipment, with or without reasonable accommodation.

Responsibilities

• Provide onsite Level 1 and Level 2 support for Windows 10/11, macOS, laptops, desktops, and peripheral devices.
• Troubleshoot operating systems, business applications, hardware, printing, and connectivity issues.
• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Assist with Microsoft Entra ID, Active Directory, MFA, and user account management.
• Deploy and configure new workstations, laptops, and mobile devices.
• Execute employee onboarding, offboarding, and workstation replacement activities.
• Support endpoint management using Microsoft Intune, Autopilot, and similar platforms.
• Diagnose and troubleshoot LAN, WAN, Wi-Fi, VPN, and general connectivity issues.
• Perform basic troubleshooting of switches, firewalls, routers, access points, and structured cabling.
• Assist with hardware replacement, rack installations, patching, and physical network maintenance.
• Provide remote-hands assistance for senior network and infrastructure engineers.
• Support network refreshes, office relocations, and technology deployment projects.
• Coordinate with internet service providers and equipment vendors as necessary.
• Assist with installation and troubleshooting of endpoint detection and response software.
• Verify endpoint encryption, patching, and security configuration compliance.
• Support vulnerability remediation activities under the direction of Aegis cybersecurity engineers.
• Identify and elevate potential security incidents.
• Follow established security, access control, and change management processes.
• Act as Aegis's professional onsite technical representative.
• Manage assigned tickets and service requests using company ITSM tools.
• Document troubleshooting steps, resolutions, and configuration changes.
• Maintain accurate hardware and software inventory records.
• Meet service-level agreements and communicate proactively with clients.
• Coordinate with remote helpdesk, network engineering, cloud, and cybersecurity teams.
• Identify recurring technical issues and recommend improvements.
• Assist with scheduled preventative maintenance and quarterly client technology reviews.

Skills

Windows 10/11

Microsoft 365

Active Directory

Entra ID

MFA

TCP/IP

DHCP

DNS

VPNs

Wireless networking

Helpdesk ticketing

Remote support

Customer service

On-site travel

Equipment deployment

Tools

Fortinet

Cisco

Ubiquiti

Intune

Windows Autopilot

Job description

Aegis IT Solutions seeks an experienced Onsite IT Support Technician (Level 2) to provide hands-on technical support for clients in Northern New Jersey, White Plains, and New York City. You will handle desktop, network, and cybersecurity duties, coordinating with centralized teams and enabling smooth client operations.

The role requires strong Windows and Microsoft 365 expertise, plus the ability to work independently at client sites with occasional travel.