Onsite IT Support Specialist - Windows & iOS

CFS Brands; Oklahoma City (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

CFS Brands is seeking an End User Support Specialist to provide on-site support for Windows-based and iOS devices at our corporate office in Oklahoma City, OK. The role emphasizes hardware standards, asset management, and SLA adherence across locations, with up to 20% travel.

The ideal candidate has a High School diploma and an Associate degree or IT certifications, plus 2 years of related IT experience and strong communication skills to assist end-users and collaborate with a distributed IT

Qualifications

• 2 years of related IT experience supporting Microsoft based operating systems.
• Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory
• Advanced troubleshooting and multi-tasking skills
• Solid problem-solving skills with the ability to troubleshoot Windows OS issues and installed applications
• Basic PC network connectivity - Ethernet, TCP/IP, and remote access solutions
• Understanding of Group Policy deployments
• Basic familiarity of DHCP and DNS
• Working knowledge of help desk software and ticketing
• Ability to communicate technical information to end-users
• Ability to work independently and be self-driven with distributed team
• Customer service orientation with drive to see issues through to completion
• Proficiency in English with strong oral and written communication skills
• Strong organizational skills

Responsibilities

• Maintain hardware standards and asset management, ensuring SLA compliance.
• Install, remove, modify, and relocate hardware across locations.
• Troubleshoot hardware performance on end-user devices.
• Review and revise quality control processes and document standard work methods.
• Maintain hardware output queues (incidents, service requests, changes).
• Assist in in-depth troubleshooting of hardware-related problems.
• Help maintain change management database and hardware inventory.
• Develop and maintain best practices and procedures for the team.
• Provide on-call support for incidents within the organization.
• Follow safety guidelines and corporate policies.
• Perform additional duties as assigned.

Skills

Windows support

AD Admin

Troubleshooting

PC Networking

Group Policy

DHCP DNS

Help Desk Tools

Communication

Independent Worker

Customer Service

Education

High School Diploma

Associate IT Degree / Certifications

Job description

CFS Brands is seeking an End User Support Specialist to provide on-site support for Windows-based and iOS devices at our corporate office in Oklahoma City, OK. The role emphasizes hardware standards, asset management, and SLA adherence across locations, with up to 20% travel.

The ideal candidate has a High School diploma and an Associate degree or IT certifications, plus 2 years of related IT experience and strong communication skills to assist end-users and collaborate with a distributed IT