End User Support Specialist

CFS Brands; Oklahoma City (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

CFS Brands is seeking an End User Support Specialist to provide on-site support for Windows-based and iOS devices at our corporate office in Oklahoma City, OK. The role emphasizes hardware standards, asset management, and SLA adherence across locations, with up to 20% travel.

The ideal candidate has a High School diploma and an Associate degree or IT certifications, plus 2 years of related IT experience and strong communication skills to assist end-users and collaborate with a distributed IT

Qualifications

• 2 years of related IT experience supporting Microsoft based operating systems.
• Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory
• Advanced troubleshooting and multi-tasking skills
• Solid problem-solving skills with the ability to troubleshoot Windows OS issues and installed applications
• Basic PC network connectivity - Ethernet, TCP/IP, and remote access solutions
• Understanding of Group Policy deployments
• Basic familiarity of DHCP and DNS
• Working knowledge of help desk software and ticketing
• Ability to communicate technical information to end-users
• Ability to work independently and be self-driven with distributed team
• Customer service orientation with drive to see issues through to completion
• Proficiency in English with strong oral and written communication skills
• Strong organizational skills

Responsibilities

• Maintain hardware standards and asset management, ensuring SLA compliance.
• Install, remove, modify, and relocate hardware across locations.
• Troubleshoot hardware performance on end-user devices.
• Review and revise quality control processes and document standard work methods.
• Maintain hardware output queues (incidents, service requests, changes).
• Assist in in-depth troubleshooting of hardware-related problems.
• Help maintain change management database and hardware inventory.
• Develop and maintain best practices and procedures for the team.
• Provide on-call support for incidents within the organization.
• Follow safety guidelines and corporate policies.
• Perform additional duties as assigned.

Skills

Windows support

AD Admin

Troubleshooting

PC Networking

Group Policy

DHCP DNS

Help Desk Tools

Communication

Independent Worker

Customer Service

Education

High School Diploma

Associate IT Degree / Certifications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

End User Support Specialist

Full Time Information Tech Oklahoma City, OK, US

Location : This role is located ON SITE at our corporate office in Oklahoma City, OK.

The End User Support Specialist provides support for all CFS Brand employees with their Windows based computers and iOS the primary backup to the IT Operations. This position will be expected to support all hardware and application related task and help define and ensure standards as it pertains to IT assets.

• Responsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLA’s
• Accountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met
• Responsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end-user devices
• Responsible for reviewing and revising quality control processes as necessary and developing/documenting standard work methods
• Accountable for maintaining hardware related output queues (incident, service request, change management)
• Responsible for in-depth troubleshooting of hardware related problems
• Responsible for assisting in maintaining the change management database and hardware inventory at operating locations
• Responsible for assist in the development/maintaining of best practices and procedures for the team
• Accountable for on-call support for incidents within the organization
• Responsible for performing duties following all safety guidelines and corporate policies
• Responsible for performing additional duties as assigned

Education Required

• High School Graduation or equivalent required
• Associate degree in Information Technology and/or basic A+, N+, etc. certifications are preferred

Skills Required

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

• 2 years of related IT experience supporting Microsoft based operating systems
• Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory
• Advanced troubleshooting and multi-tasking skills
• Solid problem-solving skills with the ability to troubleshoot Windows operating systems issues and installed applications
• Basic PC network connectivity - Ethernet, TCP/IP, and remote access solutions
• Understanding of Group Policy deployments
• Basic familiarity of DHCP and DNS
• Working knowledge of help desk software and ticketing in general
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Ability to deal with customers in a friendly, professional manner
• Ability to work independently and be self-driven with a distributed team
• Customer service orientation with the drive to see issues through to completion
• Proficiency in English with strong oral and written communication skills
• Strong organizational skills

Travel Required

• Up to 20% travel to support multiple operating locations and corporate initiatives across the US and Mexico, with potential travel to Europe

CFS Brands

Located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets supported by strong tailwinds.

CFS BRANDS has maintained a market leading position and continually grown in its segments with relentless customer support, leading product breadth and availability, and a “one-stop shop” solution serving both “front” and “back” of restaurants with a focus on customer intimacy. CFS BRANDS enjoys a unique competitive advantage with the ability to produce in-house with 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space in 4 U.S. facilities and the ability to source products from all over the world.

CFS BRANDS’s core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes and cleaning tools. These products are provided through major distributors to the country’s best-known restaurant franchises.

CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. With over $8 billion in cumulative equity commitments, TJC is one of the world’s most respected investors in leading middle market businesses. The TJC team enjoys a storied history of partnering with exceptional management teams to create long-term value for management and investors.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.