Technical Support - Executive Services

The Intersect Group; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Intersect Group is seeking a The Field IT Engineer – Executive Services to deliver high-touch technical support to executive leadership across macOS, iOS, iCloud, and Windows environments. This role emphasizes urgency, discretion, and precision in high-visibility situations.

Responsibilities include proactive executive support, end-user issue resolution, imaging and device lifecycle management, and supporting Microsoft Teams and Office 365 to ensure executives are prepared for meetings and

Qualifications

• 4 years of end-user support across MAC, Windows and mobile (iOS/Android) devices.
• Experience with Microsoft Office suite: OneDrive, Outlook, Word, Excel, etc.
• Experience with imaging computers and setting up printers/copiers.

Responsibilities

• Provide exemplary technical support to end-users and executive staff (remote and in-office).
• Provide training and guidance to employees using company IT systems and software applications.
• Escalation point for facility and end user technical issues and incidents between facilities personnel, management, and IT.
• Maintain and repair computer hardware including desktops, laptops, printers, and peripherals; perform upgrades and replacements.
• Manage and support Outlook mail clients and Microsoft Collaboration tools such as Teams, Office 365, OneDrive, OneNote.
• Collaborate cross-functionally to oversee IT infrastructure operations at corporate locations.
• Work with a ticketing system for assignments of end user requests.
• Perform other job-related duties as assigned.

Skills

MAC support

Windows support

Executive support

End-user training

Tools

ServiceNow

Outlook 365

Microsoft Teams

Imaging computers

Job description

The Field IT Engineer – Executive Services is responsible for delivering high touch technical support to executive leadership, ensuring a seamless, technology experience across all devices and environments. This role requires advanced technical troubleshooting capabilities, strong executive presence, and the ability to operate with urgency, discretion, and precision in high-visibility situations. This position specializes in Apple ecosystem support (macOS, iOS, iCloud) while maintaining a strong proficiency across Windows platforms and enterprise mobility (iPhone and Android). Key responsibilities include proactive executive support, end-user issue resolution, ServiceNow ticket management, and device lifecycle management (imaging, configuration, and replacement). Daily activities include workstation imaging, advanced end-user technical support, software installation and upgrades, and supporting Microsoft Teams collaboration, ensuring executive readiness for meetings and key events.

PRINCIPAL RESPONSIBILITIES:

• Provide exemplary technical support to end-users and executive staff (remote and in-office). This will include but not limited to troubleshooting and resolving hardware and software problems, network connectivity, and providing access to systems and applications.
• Provide training and guidance to employees using company IT systems, and software applications.
• Serves as an escalation point for facility and end user technical issues and incidents between facilities personnel, management, and IT.
• Maintain and repair computer hardware, including desktops, laptops, printers, and other peripherals. This may involve hardware, software, and firmware upgrades and replacement.
• Manage and support Outlook mail clients, and Microsoft Collaboration tools such as; Teams, Office 365, One Drive, One Note.
• Collaborates cross functionally to oversee the IT infrastructure operations at corporate locations.
• Working with a ticketing system for assignments of end user requests
• Performs other job-related duties as assigned.

QUALIFICATIONS:

• 4 years of end user support specializing in MAC, Windows and mobile (Apply/Android) devices.
• Experience managing and providing end user support for the Microsoft Office suite: One Drive, Outlook, Word, Excel, etc.
• Experience with imaging computers, setting up and troubleshooting printers/copiers.

MINIMUM REQUIREMENTS:

• Minimum 2 years of hands‑on network experience.