Onsite IT Support Specialist — Windows & Help Desk

Computer Aid; South Carolina; On-site; USD 30,000 - 39,000; Full time

Job summary

Computer Aid (CAI) is seeking a motivated Desktop Support Specialist to join our Columbia, SC team onsite. If you have 2+ years of desktop experience, a strong background in Windows operating systems, and familiarity with Microsoft 365, this is your next career move.

In this full-time contract-to-hire role, you will provide front-line IT support to agency staff, manage user access, troubleshoot hardware and software issues, and coordinate with vendors as needed.

Qualifications

• 2+ years of help desk or IT support experience.
• Working knowledge of Windows operating systems, Microsoft 365, and general IT support practices.
• South Carolina residency; no relocation permitted.
• Ability to pass a background and credit check prior to employment.
• Bachelor's degree in information technology or related field, or equivalent work experience.

Responsibilities

• Serve as first point of contact for employees seeking technical assistance by phone, email, or in person.
• Deliver high-quality customer service with timely resolution of issues.
• Troubleshoot hardware, software, printers, and workstation issues.
• Escalate complex incidents to senior IT staff or MSPs while maintaining user communication.
• Manage account creation, passwords, and access requests per security policies.
• Document incidents, resolutions, and interactions in the ticketing system.
• Support deployment projects, software updates, and IT initiatives.

Skills

Desktop support

Windows OS

Microsoft 365

IT support practices

Security policies

Education

Bachelor's degree in IT or related field

Equivalent work experience in IT

Tools

Active Directory

Microsoft Entra ID

Intune

Help desk software / ticketing systems

Job description

Computer Aid (CAI) is seeking a motivated Desktop Support Specialist to join our Columbia, SC team onsite. If you have 2+ years of desktop experience, a strong background in Windows operating systems, and familiarity with Microsoft 365, this is your next career move.

In this full-time contract-to-hire role, you will provide front-line IT support to agency staff, manage user access, troubleshoot hardware and software issues, and coordinate with vendors as needed.