On-Site Helpdesk Analyst — Windows & Office Support

kozmetickesluzby.vecnakraska.sk - Jobboard; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Focused HR Solutions is looking for a Helpdesk Analyst for a 100% on-site position in Columbia, SC. This role involves diagnosing problems and providing technical support for business applications.

The ideal candidate should have strong customer service skills, technical troubleshooting capabilities, and experience with Windows and Office products. This position is a great opportunity for those looking to develop their IT solutions while supporting state operations.

Qualifications

• Strong customer service skills and hands-on desktop support experience.
• Technical troubleshooting capabilities and familiarity with Windows and Office products.
• Relevant certifications such as A+ or Network+.

Responsibilities

• Responds to and diagnoses problems through discussions with users.
• Provides technical support for business applications and ongoing IT projects.
• Maintains and documents IT procedures, processes, and controls.

Skills

GREAT CUSTOMER SERVICE

TECHNICAL TROUBLESHOOTING

HANDS-ON DESKTOP SUPPORT

EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

Education

A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS

EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

Job description

Focused HR Solutions is looking for a Helpdesk Analyst for a 100% on-site position in Columbia, SC. This role involves diagnosing problems and providing technical support for business applications.

The ideal candidate should have strong customer service skills, technical troubleshooting capabilities, and experience with Windows and Office products. This position is a great opportunity for those looking to develop their IT solutions while supporting state operations.