Desktop Support Specialist

Computer Aid; South Carolina; On-site; USD 30,000 - 39,000; Full time

Job summary

Computer Aid (CAI) is seeking a motivated Desktop Support Specialist to join our Columbia, SC team onsite. If you have 2+ years of desktop experience, a strong background in Windows operating systems, and familiarity with Microsoft 365, this is your next career move.

In this full-time contract-to-hire role, you will provide front-line IT support to agency staff, manage user access, troubleshoot hardware and software issues, and coordinate with vendors as needed.

Qualifications

• 2+ years of help desk or IT support experience.
• Working knowledge of Windows operating systems, Microsoft 365, and general IT support practices.
• South Carolina residency; no relocation permitted.
• Ability to pass a background and credit check prior to employment.
• Bachelor's degree in information technology or related field, or equivalent work experience.

Responsibilities

• Serve as first point of contact for employees seeking technical assistance by phone, email, or in person.
• Deliver high-quality customer service with timely resolution of issues.
• Troubleshoot hardware, software, printers, and workstation issues.
• Escalate complex incidents to senior IT staff or MSPs while maintaining user communication.
• Manage account creation, passwords, and access requests per security policies.
• Document incidents, resolutions, and interactions in the ticketing system.
• Support deployment projects, software updates, and IT initiatives.

Skills

Desktop support

Windows OS

Microsoft 365

IT support practices

Security policies

Education

Bachelor's degree in IT or related field

Equivalent work experience in IT

Tools

Active Directory

Microsoft Entra ID

Intune

Help desk software / ticketing systems

Job description

Desktop Support Specialist

Req number: R8849

Employment type: Full time

Worksite flexibility: Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated desktop support specialist ready to take us to the next level! If you have 2+ years of desktop experience, strong background in Windows operating systems, and are looking for your next career move.

Job Description

We are looking for a Desktop Support Specialist to provide front-line technical support and customer service to agency staff within a formal financial environment. This position will be a full-time contract-to-hire opportunity and is fully onsite in Columbia, SC. The selected candidate will support daily IT operations, troubleshoot technical issues, manage user access requests, maintain IT assets, and assist with agency technology initiatives.

What You’ll Do

• Serve as the first point of contact for employees seeking technical assistance via phone, email, or in person
• Deliver high-quality customer service with a focus on timely resolution of technical issues
• Troubleshoot and resolve routine hardware, software, printer, mobile device, and workstation issues
• Escalate complex incidents to senior IT staff or managed service providers while maintaining communication with end users
• Process account creation, password resets, and access requests in accordance with agency security policies
• Manage security and distribution group memberships
• Perform post-maintenance testing following managed service provider maintenance activities and report findings
• Open, monitor, and track support tickets with managed service providers through completion
• Document incidents, resolutions, and customer interactions within the agency ticketing system
• Educate users on technology best practices and agency IT standards.
• Support deployment projects, software updates, equipment rollouts, and other IT initiatives
• Perform break/fix hardware support including diagnosing, repairing, replacing, and coordinating warranty services for desktops, laptops, peripherals, and mobile devices
• Maintain accurate and audit-ready IT asset inventory records
• Handle sensitive financial and accounting information with strict confidentiality
• Participate in occasional after-hours support activities, incident response, and maintenance efforts as required

What You’ll Need

Required:

• 2+ years of help desk or IT support experience
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices
• Current South Carolina residency. No relocation permitted
• Ability to pass a background check and credit check prior to employment start date
• Bachelor's degree in information technology, Computer Science, or a related technical field, or equivalent work experience in information technology or information security

Preferred:

• Experience in a customer-facing environment such as IT support, banking, financial services, or another professional services industry
• Experience utilizing help desk software and ticketing systems
• Exposure to Active Directory, Microsoft Entra ID, and Intune for user account and device management
• Experience working with managed service providers and vendor ticket management
• Strong customer service and communication skills, both verbal and written
• Ability to explain technical concepts to non-technical users
• Strong organizational skills and attention to detail
• Demonstrated problem-solving ability, resourcefulness, and sound judgement regarding issue escalation
• Commitment to integrity, confidentiality, and professionalism

Preferred Certifications

• CompTIA A+
• ITIL Foundation
• Microsoft Certified Fundamentals (Microsoft 365 or similar)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Must be able to lift and carry equipment weighing up to 50 pounds
• Ability to bend, reach, and work under desks and within equipment areas when supporting hardware installations and repairs
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
• Ability to move throughout office locations as needed to support users and equipment

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 81