Onsite IT Support Specialist – Windows & AD

Insight Global (United States); Sacramento (CA); On-site; USD 30,000 - 33,000; Part time

Job summary

Insight Global in Sacramento, CA is seeking an IT Support Specialist to provide hands-on technical support for employees across a corporate office and remote locations. This role covers day-to-day hardware, software, account, and connectivity issues while maintaining strong customer service and accurate ticket documentation.

You will work onsite five days a week, image and deploy laptops and workstations, support Windows 11, Microsoft 365, Active Directory, printers and scanners, and assist with

Qualifications

• 1-4 years of IT support, service desk, help desk, or desktop support experience.
• Hands-on troubleshooting experience with Windows 11, Microsoft 365, laptops/desktops, printers, scanners, and common business applications
• Experience working within a ticketing system and following established IT support/escalation processes
• Active Directory experience including password resets, basic user/account administration, and access support
• Strong customer service and communication skills supporting end users in a professional environment

Responsibilities

• Monitor incoming support tickets, troubleshoot issues, and elevate tickets when appropriate
• Provide phone and in-person support for hardware, software, account, and connectivity issues
• Image, configure, deploy, relocate, and decommission laptops, desktops, and workstations
• Support Windows 11, Microsoft 365, Active Directory, printers, scanners, and common business applications
• Document troubleshooting, resolutions, and user communication within the ticketing system
• Support conference room AV equipment and assist with executive/company meetings when needed
• Track IT assets and maintain inventory of monitors, docking stations, keyboards, mice, webcams, cables, and other peripherals
• Provision approved software licenses including Adobe, Bluebeam, PlanGrid, and other applications
• Assist with basic account provisioning, password resets, access requests, and software installations

Skills

Customer service

Communication

Education

IT degree or certification

Tools

Windows 11

Microsoft 365

Active Directory

Ticketing system

Printers/Scanners

Job description

Insight Global in Sacramento, CA is seeking an IT Support Specialist to provide hands-on technical support for employees across a corporate office and remote locations. This role covers day-to-day hardware, software, account, and connectivity issues while maintaining strong customer service and accurate ticket documentation.

You will work onsite five days a week, image and deploy laptops and workstations, support Windows 11, Microsoft 365, Active Directory, printers and scanners, and assist with