On‑Site IT Support Specialist, Tier 2 — Windows, Network

keepersecurity; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability insurance

401(k)

Paid time off

Annual bonuses

Job summary

Keeper Security is seeking an on-site IT support specialist to provide advanced employee IT support and act as a technical resource for offices near El Dorado Hills, California. The role covers escalated endpoint, identity, software, and network issues with hands-on work in server rooms and office tech.

You will handle onboarding/offboarding, device configuration, asset records, and inventory audits, while documenting steps, guiding junior staff, and coordinating with vendors.

Qualifications

• Minimum 3 years in IT or systems support within a business setting.
• Hands-on support with Windows and macOS on laptops and mobile devices.
• Experience with on-site infrastructure and endpoint management.
• Solid networking basics: TCP/IP, DNS, DHCP, VPNs.
• Familiarity with IAM concepts and cloud productivity tools.
• Strong troubleshooting, documentation, and communication skills.

Responsibilities

• Resolve escalated hardware, software, endpoint, identity, access, and connectivity issues on Windows and macOS.
• Maintain workstations, laptops, mobiles, peripherals, and conference room gear.
• Support server racks, switches, cabling, and UPS; assist with hardware replacement.
• Troubleshoot networks, VPN access, MFA, and user provisioning.
• Assist onboarding/offboarding, device configuration, asset records, and inventory audits.
• Document troubleshooting, guide Tier 1 staff, coordinate with vendors, and escalate as needed; provide occasional after-hours support.

Skills

Windows

macOS

Mobile devices

Hardware troubleshooting

Documentation

Customer communication

Tools

Intune

Active Directory

Entra ID

Okta

VPN

Job description

Keeper Security is seeking an on-site IT support specialist to provide advanced employee IT support and act as a technical resource for offices near El Dorado Hills, California. The role covers escalated endpoint, identity, software, and network issues with hands-on work in server rooms and office tech.

You will handle onboarding/offboarding, device configuration, asset records, and inventory audits, while documenting steps, guiding junior staff, and coordinating with vendors.