Onsite IT Support Specialist - Windows 11 & VPN

S R International Inc

Phoenix (AZ)

On-site

USD 52,000 - 76,000

Full time

5 days ago

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Job summary

City of Phoenix Water Services Department seeks two User Technology Specialists to provide frontline support for end users city-wide. You will troubleshoot hardware, software, connectivity, and access issues while delivering excellent customer service and collaborating with IT teams on initiatives and service improvements.

The role reports to the Technology Services Division and requires 100% onsite work at the Phoenix, AZ location.

Qualifications

Minimum 2 years of technical support experience.
Experience troubleshooting hardware, software, connectivity, and user-access issues.
Strong verbal and written communication; ability to explain technical info to non-technical users.
Experience documenting and tracking requests via a ticketing system.
Ability to prioritize multiple requests and follow procedures.

Responsibilities

Provide frontline technical support to end users.
Troubleshoot hardware, software, connectivity, and access issues.
Document, track, prioritize, and resolve service requests using ticketing systems.
Escalate complex issues to appropriate teams.
Support desktop computers, mobile devices, printers, and standard applications.
Assist with endpoint deployments, imaging, and configuration.
Support Active Directory user/access administration.
Maintain technical documentation and knowledge base.