Frontline IT Support Specialist – End-User Tech

City of Phoenix; Phoenix (AZ); On-site; USD 44,000 - 68,000; Full time

Benefits offered by this job

Traditional pension with employer and

Medical plans

Dental, vision, life insurance

Paid time off

Tuition reimbursement

Parental leave

Free bus pass

Job summary

City of Phoenix’s Water Services Department is seeking a User Technology Specialist to provide frontline IT support across the organization and work with technical teams to resolve complex issues. The role emphasizes customer service, issue resolution, and continuous improvement of IT services.

The successful candidate will troubleshoot hardware, software, connectivity, and access issues, supporting a diverse user base and reporting to the Technology Services Division within Water Services.

Qualifications

• One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems.
• OR One year of experience in telephone station equipment and related telecommunications distribution systems.
• And course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The City job description can be found here.

Responsibilities

• The User Technology Specialist provides frontline technical support for end users across the organization and collaborates with technical teams to resolve complex issues, supports technology initiatives, and contributes to the continuous improvement of IT services.
• This role is responsible for troubleshooting hardware, software, connectivity, and access issues while delivering an exceptional customer experience.
• The position will report to Water Services Department, Technology Services Division.

Skills

Systems applications analysis

Programming

Telecommunications functions

Tools

Imaging solutions

Deployment utilities

Software installers

Job description

City of Phoenix’s Water Services Department is seeking a User Technology Specialist to provide frontline IT support across the organization and work with technical teams to resolve complex issues. The role emphasizes customer service, issue resolution, and continuous improvement of IT services.

The successful candidate will troubleshoot hardware, software, connectivity, and access issues, supporting a diverse user base and reporting to the Technology Services Division within Water Services.