Onsite IT Support Specialist - User Help & Hardware Expert

Paylocity; Louisville (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vacation time and holidays

Medical, Dental, Vision Insurance

401(k) with company match

Paid training and career development

Employee well-being benefits and EAP

Company events

Job summary

You will partner with Creators and IT staff, handling AD accounts, MS 365, email groups, and hardware peripherals, while delivering training and documentation to end users. This is an in-person, on-site role reporting to the Manager, Business Systems.

Qualifications

• Associate or bachelor’s degree in information technology, computer science, or related field, or equivalent hands-on experience.
• Strong understanding of computer hardware and operating systems, Windows is required; macOS preferred.
• Working knowledge of Microsoft 365 admin & license assignment.
• Familiarity with ITIL Foundation methodologies.
• Strong understanding of business systems including Salesforce, Zendesk & Office Suite.
• Familiarity with Active Directory user and group administration, account management, and related tools.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and in a team.
• Must be able to sit/stand/walk for long periods and lift up to 30lbs.

Responsibilities

• Respond to user inquiries in person, by phone, or via digital channels while guiding them to solutions and maintaining high customer satisfaction.
• Utilize ITSM to document issues, resolutions, installations, and processes for future reference.
• Provide training, documentation, and assistance to help users proficient with technology.
• Provide direct technical assistance for hardware, software, and peripherals.
• Diagnose and resolve issues with desktops, OS, printers, and connected devices.
• Perform minor repairs on hardware, software, and peripherals per specs.
• Image, configure, deploy and set up new user devices for on-site and remote users.
• Manage Active Directory accounts and group access, including password resets.
• Support user identity management in Microsoft 365 environment and email distribution groups.
• Collaborate with network engineers, vendors and IT staff to resolve complex issues.
• All other duties as assigned.

Skills

Degree preferred

Windows OS

macOS familiarity

Microsoft 365 admin

ITIL Foundation

Active Directory

Salesforce

Zendesk

Office Suite

Problem-solving

Communication

Team collaboration

Education

Associate or Bachelor’s in IT/CS

Tools

Active Directory

Microsoft 365

Salesforce

Zendesk

Office Suite

Job description

You will partner with Creators and IT staff, handling AD accounts, MS 365, email groups, and hardware peripherals, while delivering training and documentation to end users. This is an in-person, on-site role reporting to the Manager, Business Systems.