Onsite IT Support Specialist — Travel to Offices, Great Benefits

Silvus Technologies

Irvine (CA)

On-site

USD 43,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Silvus Technologies, a Motorola Solutions subsidiary in Irvine, CA, is seeking an IT Support Specialist to provide end-user technical support, troubleshoot hardware and software, and maintain IT infrastructure on-site at the Irvine R&D office. The role reports to the Senior IT Support Specialist and requires a 8:30 am–5:30 pm schedule, with 25% travel to multiple Silvus locations.

Ideal candidates will have 3+ years of Windows/iOS support experience, strong knowledge of AD/Intune/Entra, and

Qualifications

High School Diploma or GED.
3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
Proficient PC skills in a Windows and IOS environment required.
Experience with Layer 1 Networking and Cabling.
Experience installing/uninstalling and licensing/de-licensing enterprise software.
Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
Strong interpersonal skills with a positive and enthusiastic attitude.
Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
Must be a U.S. Citizen due to clients under U.S. government contracts.
All employment is contingent upon the successful clearance of a background check and drug test.

Responsibilities

Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
Respond to IT Help Desk support tickets in a timely manner.
Install, configure, and maintain hardware and software.
Develop and maintain documentation related to the company's IT infrastructure and support processes.
Maintain an up-to-date inventory of all hardware and software assets.
Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.
Travel Requirement – 25% - to Silvus office locations, including Headquarters in West Los Angeles, as well as locations in San Diego, and Culver City.
Perform other related duties of which the above are representative.