Onsite IT Support Specialist (Tier 1-2) - Growth in IT Ops

3M HEALTHCARE; Snowshoe (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

Snowshoe Resort in Snowshoe, WV is seeking an IT Support Specialist to provide front-line support for systems and users, troubleshoot, repair, and maintain hardware and software, and respond to help-desk requests. Duties include documenting issues and monitoring systems, with knowledge sharing across the team.

This is a year-round, full-time role with potential evenings, weekends and holidays. Onsite responsibilities include server and network tasks, plus user training and documentation upkeep.

Qualifications

• High School diploma or equivalent required.
• Degree in Information Systems or 1+ years of experience preferred.
• Experience with installation, maintenance, and repair of computers and related equipment and software.
• Experience with servers and networks is a plus.

Responsibilities

• Field incoming help requests from end users by phone and work orders and document pertinent information.
• Access software updates, drivers, knowledge bases, and FAQs to aid in problem resolution.
• Perform hands-on fixes at the desktop level, including installing software and performing backups.
• Assist with administration of servers and network equipment as directed by the System Administrator/IT Ops Manager.
• Place software into production by loading software into computers (e.g., Office 365).
• Deploy hardware into production by setting up and testing before going live.
• Interact positively with users, staff, managers, executives and vendors.
• Assist and train fellow employees in complex information systems topics.

Skills

Troubleshooting

Help Desk

Customer service

Education

High School diploma or equivalent

Degree in Information Systems

Tools

Microsoft Office Suite

Windows Operating Systems

Job description

Snowshoe Resort in Snowshoe, WV is seeking an IT Support Specialist to provide front-line support for systems and users, troubleshoot, repair, and maintain hardware and software, and respond to help-desk requests. Duties include documenting issues and monitoring systems, with knowledge sharing across the team.

This is a year-round, full-time role with potential evenings, weekends and holidays. Onsite responsibilities include server and network tasks, plus user training and documentation upkeep.