IT Support Specialist

3M HEALTHCARE; Snowshoe (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

Snowshoe Resort in Snowshoe, WV is seeking an IT Support Specialist to provide front-line support for systems and users, troubleshoot, repair, and maintain hardware and software, and respond to help-desk requests. Duties include documenting issues and monitoring systems, with knowledge sharing across the team.

This is a year-round, full-time role with potential evenings, weekends and holidays. Onsite responsibilities include server and network tasks, plus user training and documentation upkeep.

Qualifications

• High School diploma or equivalent required.
• Degree in Information Systems or 1+ years of experience preferred.
• Experience with installation, maintenance, and repair of computers and related equipment and software.
• Experience with servers and networks is a plus.

Responsibilities

• Field incoming help requests from end users by phone and work orders and document pertinent information.
• Access software updates, drivers, knowledge bases, and FAQs to aid in problem resolution.
• Perform hands-on fixes at the desktop level, including installing software and performing backups.
• Assist with administration of servers and network equipment as directed by the System Administrator/IT Ops Manager.
• Place software into production by loading software into computers (e.g., Office 365).
• Deploy hardware into production by setting up and testing before going live.
• Interact positively with users, staff, managers, executives and vendors.
• Assist and train fellow employees in complex information systems topics.

Skills

Troubleshooting

Help Desk

Customer service

Education

High School diploma or equivalent

Degree in Information Systems

Tools

Microsoft Office Suite

Windows Operating Systems

Job description

Year Round

This is a Full time Year round position. This position may be required to work evenings, weekends, and holidays.

This position is benefit eligible on the 1st of the month after the first 30 days of employment.

Onsite Tier 1 support position with the ability to work towards and engage in Tier 2 support.

Position Summary

IT Support Specialist is responsible for front-line support of systems and users, providing friendly and timely service. These responsibilities include troubleshooting, repairing, and maintaining hardware and software, answering the help-desk phone, responding to help-desk tickets, and prioritizing the triage and response to new and ongoing support requests. Duties also include the upkeep of documentation and inventory reports, as well as actively monitoring systems and issues, and responding appropriately.

ESSENTIAL DUTIES

• Field incoming help requests from end users via both telephone and work orders in a courteous manner and ensuring pertinent information is documented.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Assist with the administration of servers and network equipment as directed by the System Administrator/IT Ops Manager.
• Place software into production by loading software into computer, such as Office‑365.
• Deploy hardware into production by setting up and thoroughly testing before going live with the end user.
• Interact positively with computer users, staff members, managers, executives and vendors.
• Assist and train fellow employees in complex information systems topics.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

• High School diploma or equivalent required.
• Degree in Information Systems or at least 1+ years of experience working in a similar environment preferred.
• Prefer 1+ years of experience in the installation, maintenance, and repair of computers and related equipment and software and/or IT Support experience in an IT Support Position.
• Experience in the installation, maintenance, and repair of server and/or network systems is a plus.
• Thorough knowledge of Microsoft Office Suite, Microsoft (Windows) Operating Systems Experience.
• A valid Driver’s License is required. May also be required to obtain a license or specific training for off‑road vehicles or snow machines.

EEO Statement

*This Job ad is not intended to be an inclusive list of job tasks and expectations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job duties. Snowshoe Resort is an Equal Opportunity Employer.