IT Support Specialist - Mountain Resort Tech & AV Expert

Alterra Mountain Company; Warren (VT); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free skiing privileges

Discounted Ikon Pass destinations

Vacation and sick time

Medical, dental, vision insurance

401(k) match

Parental leave

Employee housing

Job summary

Sugarbush Resort is seeking an IT Support Specialist to learn and support a wide range of IT technologies. The ideal candidate has experience and certifications in IT, a passion for tech, and a drive to advance in areas like Systems or Network Administration or Cyber Security.

This full-time, year-round role offers a salary of $55,000–$60,000 per year, depending on experience. Training and mentoring are provided to help you grow with Alterra Mountain Company’s IT teams.

Qualifications

• A proven background supporting IT technologies with a foundational understanding of network concepts.
• Minimum of 3 years experience, and preferably IT related certifications.

Responsibilities

• Providing support for our customers through direct interaction, answering calls, and responding to tickets.
• Providing project support assistance through distributing, installing, and configuring IT related equipment.
• Working with and providing support for peripherals, computers, RFID gates, Wi‑Fi systems, network switches, and software support via calls and our ticketing for the resorts users.
• Working with IT management systems related to security, network, and systems monitoring.
• Working with Azure, Intune, Exchange, SCCM, and Active Directory.
• Assisting in inventory management and systems documentation.

Skills

IT support

Networking basics

Hardware peripherals

Microsoft Teams

Cyber security awareness

Education

IT related certifications

Tools

Azure

Intune

Exchange

SCCM

Active Directory

Job description

Sugarbush Resort is seeking an IT Support Specialist to learn and support a wide range of IT technologies. The ideal candidate has experience and certifications in IT, a passion for tech, and a drive to advance in areas like Systems or Network Administration or Cyber Security.

This full-time, year-round role offers a salary of $55,000–$60,000 per year, depending on experience. Training and mentoring are provided to help you grow with Alterra Mountain Company’s IT teams.