Onsite IT Support Specialist System Rollout (Contract)

Delphi-US, LLC - Peacemakers in the Talent War; Augusta (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

A national recruiting firm is seeking an IT Support Specialist for comprehensive onsite technical support during a new case management system rollout in Augusta, Maine. The ideal candidate will have strong troubleshooting experience, excellent customer service skills, and be proficient with Microsoft products. Responsibilities include assisting end users, resolving issues, and ensuring a smooth transition to new technology across multiple locations. Frequent travel is required to support staff adjustments to new workflows.

Qualifications

• Experience troubleshooting technical issues for end users.
• Strong customer service and communication skills.
• Proficiency with Microsoft products and general desktop support.
• Ability to explain technical concepts clearly to non-technical users.
• Strong written and verbal communication abilities.
• Ability to prioritize work, manage multiple tasks, and travel frequently.
• Effective team collaboration skills.

Responsibilities

• Provide onsite technical support during case management system implementation.
• Troubleshoot user issues, determine root causes, and implement solutions.
• Assist end users with system navigation and workflow guidance.
• Utilize training materials to support user adoption.
• Identify system limitations and relay findings to project teams.
• Assess user skill levels for successful onboarding.

Skills

Troubleshooting technical issues

Customer service skills

Microsoft products proficiency

Clear communication to non-technical users

Job description

A national recruiting firm is seeking an IT Support Specialist for comprehensive onsite technical support during a new case management system rollout in Augusta, Maine. The ideal candidate will have strong troubleshooting experience, excellent customer service skills, and be proficient with Microsoft products. Responsibilities include assisting end users, resolving issues, and ensuring a smooth transition to new technology across multiple locations. Frequent travel is required to support staff adjustments to new workflows.