On-Site Help Desk Specialist — IT Troubleshooting & Device Setup

Dexian; Westbrook (ME); On-site; USD 27,552 - 29,384; Full time

Job summary

A leading IT services provider in Westbrook, Maine is seeking a skilled Help Desk Technician to join their on-site support team. The candidate will be responsible for configuring laptops and desktops, providing walk-up support, troubleshooting IT issues, and documenting resolutions. Strong customer service skills, troubleshooting abilities, and computer aptitude are essential. This full-time opportunity offers scheduled hours from Monday to Friday, 8 AM to 4 PM.

Qualifications

• Experience with configuring new computers.
• Strong troubleshooting skills and problem-solving abilities.

Responsibilities

• Answer incoming calls to Help Desk, providing telephone support to Employees for computer systems or applications problems.
• Troubleshoot problems and provide immediate resolution.
• Set clear and reasonable expectations as to resolution and time frame.
• Document issues and resolution on tracking system.

Skills

Customer Service

Help Desk/IT Troubleshooting

Computer Aptitude

Ability to Diagnose and Troubleshoot Software and Hardware Problems

Job description

A leading IT services provider in Westbrook, Maine is seeking a skilled Help Desk Technician to join their on-site support team. The candidate will be responsible for configuring laptops and desktops, providing walk-up support, troubleshooting IT issues, and documenting resolutions. Strong customer service skills, troubleshooting abilities, and computer aptitude are essential. This full-time opportunity offers scheduled hours from Monday to Friday, 8 AM to 4 PM.