Client Technologies Specialist at vTech Solution Augusta, ME

vTech Solution; Augusta (ME); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

vTech Solution is seeking a Client Technologies Specialist to provide on-site technical support for Maine's eCourts rollout. The role requires extensive statewide travel with a home base in Augusta, ME, and mileage reimbursement for use of personal vehicle.

Responsibilities include troubleshooting end-user issues, delivering instruction, assessing training needs, and serving as the primary technology support contact across multiple locations. Standard 40-hour week.

Qualifications

• High School Diploma.
• Entry-level experience in technical support.
• Troubleshooting skills with end-users.
• Customer service skills.
• Proficiency with Microsoft products.
• Strong communication skills, both written and spoken.
• Ability to work in a team environment.

Responsibilities

• Provide technical support to clerks of court at multiple locations.
• Troubleshoot user difficulties and provide instruction.
• Identify potential system functional limitations for the project management team.
• Analyze technical ability and training needs of users.
• Provide accurate and complete answers to general use and environment questions.
• Serve as the point of contact for technology support and services.
• Provide desktop computer support.
• Ensure all work is documented for future reference.
• Follow quality standards.
• Ensure effective and reliable backups are being performed.
• Proactively address customer needs.
• Communicate accurate and useful status updates.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Skills

High School Diploma

Entry-level experience in technical 지원

Troubleshooting skills with end-users

Customer service skills

Proficiency with Microsoft products

Strong communication skills

Ability to work in a team environment

Education

High School Diploma

Tools

Microsoft Office / Microsoft Windows

Job description

Client Technologies Specialist job at vTech Solution. Augusta, ME.

The Client Technologies Specialist 1 will provide on-site technical support for the Maine eCourts implementation, a new case management system being rolled out across the state's judicial branch. This role involves troubleshooting user issues, providing instruction, identifying system limitations, and assessing user training needs. The position requires significant statewide travel and a home base in the Augusta, Maine area is preferred.

Location: Augusta, Maine, United States Washington, District of Columbia, United States

Responsibilities

• Provide technical support to clerks of court at multiple locations.
• Troubleshoot user difficulties and provide instruction.
• Identify potential system functional limitations for the project management team.
• Analyze technical ability and training needs of users.
• Provide accurate and complete answers to general use and environment questions.
• Serve as the point of contact for technology support and services.
• Provide desktop computer support.
• Ensure all work is documented for future reference.
• Follow quality standards.
• Ensure effective and reliable backups are being performed.
• Proactively address customer needs.
• Communicate accurate and useful status updates.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Required Skills & Certifications

• High School Diploma
• Entry-level experience in technical support
• Troubleshooting skills with end-users
• Customer service skills
• Proficiency with Microsoft products
• Strong communication skills, both written and spoken
• Ability to work in a team environment

Preferred Skills & Certifications

• Experience with case management systems

Special Considerations

• 100% Onsite & Travel
• Candidates will use their personal vehicles and submit mileage for reimbursement.

Scheduling

• 40 hours per week
• Monday to Friday, standard business hours.