Remote Software Support Specialist

Jobvite, Inc.; Augusta, Annapolis (ME, MD); Hybrid; USD 50,000 - 56,000; Full time

Job summary

Jobvite, Inc. is seeking a Support Services Representative in Augusta, Maine with a strong customer-service background. The role focuses on handling high volumes of inquiries via phone and email, resolving login and billing issues, and maintaining detailed customer records in CRM systems.

You will work with a team to ensure accurate information and timely resolution. The position offers flexibility with remote work opportunities and a minimum of three days in-office each week, emphasizing

Qualifications

• High School Diploma and at least one year in a customer-facing role.
• Excellent verbal and written communication skills.
• Strong organizational and prioritization abilities.
• Ability to multitask and follow through in a fast-paced setting.
• Attention to detail and proactive problem-solving.

Responsibilities

• Handle high volume inquiries via phone and email promptly.
• Resolve login, billing, and technical questions effectively.
• Document customer contacts and maintain records in CRM.
• Identify causes and apply appropriate solutions to issues.
• Follow regulations when processing documents for compliance.
• Protect sensitive information and adhere to company policies.
• Contribute to customer satisfaction with courteous service.
• Learn and support multiple web-based systems with minimal supervision.
• Provide accurate information to meet customer needs.

Skills

Excellent communication

Strong organizational skills

Multitasking in fast-paced env

Problem-solving ability

Self-motivated and proactive

Education

High School Diploma

Job description

Jobvite, Inc. is seeking a Support Services Representative in Augusta, Maine with a strong customer-service background. The role focuses on handling high volumes of inquiries via phone and email, resolving login and billing issues, and maintaining detailed customer records in CRM systems.

You will work with a team to ensure accurate information and timely resolution. The position offers flexibility with remote work opportunities and a minimum of three days in-office each week, emphasizing